Technology

Email

Last modified 5/27/2025

Illinois State University provides email services to all current faculty, staff, student, and annuitant accounts. These services range from a personal account to mass email capabilities and sending or receiving of secured files and messages. 

  • Email Safety

Illinois State University has enabled several features for email to help keep your online identity safe. When reviewing and responding to email it is important to remain vigilant and use best judgement to confirm the message is legitimate. The following resources are available to assist you with identifying and taking action on illegitimate emails. 


Email Deactivation 

If a student has not completed a degree program and is not currently enrolled in courses and/or has withdrawn from the University, they will lose access to their ISU email account as well as other University online resources. It is recommended these users save any files they wish to retain to a personal storage device as soon as possible when they know they will be leaving the University.

For graduating students, as well as non-retiring employees who leave their employment with Illinois State University, their email account will stay active for an additional 12 months following to their leave/graduation. During this time, we strongly encourage the student to transfer any and all data they might have saved to their Email and update any subscriptions they might have activated using their Illinois State University Email account.

Illinois State University retirees retain access to their email as a benefit upon retirement. 

For more information on email deactivation for former students and employees, please see the following article Technology Benefits Upon Leaving the University or Retiring.

Transcripts / Admissions

If the student is needing their Official/Unofficial transcripts, and it's been more than 12 months since they left/graduated, they will need to contact the Registrar's Office to obtain that. If the student is returning back to Illinois State University, and its been more than 12 months since they left/graduated, they will need to contact the Admissions office

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at: