Technology
Last modified 5/27/2025
Illinois State University provides email services to all current faculty, staff, student, and annuitant accounts. These services range from a personal account to mass email capabilities and sending or receiving of secured files and messages.
Email Options
- Distribution Lists
- Listserv
- Adding and Removing Owners on a Listserv
- Adding and Removing Subscribers on a Listserv
- Configuring a Listserv for Moderation
- Configuring Email Attachment Settings for your Listserv
- Configuring Email Reply-To Settings for your Listserv
- Configuring Subscription Settings for a Listserv
- Default Listservs
- Logging in to Listserv Management
- Requesting a Listserv
- Sending Emails to a Listerv
- Subscribing and Unsubscribing to a Listserv
- Viewing all Current Subscribers for a Listserv
- Microsoft 365 Email
- Attachment Size Limit in Microsoft 365
- Cortana Briefing Email
- Create an Inbox Rule to Forward All Messages from Microsoft 365 Email
- Setting Up Email On Your Device
- How to use the Global Address List (GAL) in Office 365
- Tools to Organize your Microsoft 365 Email Inbox
- Using the Block Sender Function in Microsoft 365
- Using Outlook in Microsoft 365
- Using People in Microsoft 365
- Outlook and Achieve Configuration Error
- Known Error: Office 365 email - Mac/Safari TokenFactoryiFrame
- Offline Mode in Outlook
- Your Account is Blocked
- Scheduling Poll (Outlook)
- Remove Primary Email Account in Outlook
- Email Safety
Illinois State University has enabled several features for email to help keep your online identity safe. When reviewing and responding to email it is important to remain vigilant and use best judgement to confirm the message is legitimate. The following resources are available to assist you with identifying and taking action on illegitimate emails.
Email Deactivation
If a student has not completed a degree program and is not currently enrolled in courses and/or has withdrawn from the University, they will lose access to their ISU email account as well as other University online resources. It is recommended these users save any files they wish to retain to a personal storage device as soon as possible when they know they will be leaving the University.
For graduating students, as well as non-retiring employees who leave their employment with Illinois State University, their email account will stay active for an additional 12 months following to their leave/graduation. During this time, we strongly encourage the student to transfer any and all data they might have saved to their Email and update any subscriptions they might have activated using their Illinois State University Email account.
Illinois State University retirees retain access to their email as a benefit upon retirement.
For more information on email deactivation for former students and employees, please see the following article Technology Benefits Upon Leaving the University or Retiring.
Transcripts / Admissions
If the student is needing their Official/Unofficial transcripts, and it's been more than 12 months since they left/graduated, they will need to contact the Registrar's Office to obtain that. If the student is returning back to Illinois State University, and its been more than 12 months since they left/graduated, they will need to contact the Admissions office.
How to Get Help
Technical assistance is available through the Illinois State University Technology Support Center at:
- Phone: (309) 438-4357
- Email: SupportCenter@IllinoisState.edu
- Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
- Live Chat: Help.IllinoisState.edu/get-it-help