Retirees may access their ISU email and calendar in the Outlook Online web app.

Logging into Outlook for the Web

1. Navigate to Office365.IllinoisState.edu, and enter your ISU email address when prompted.
2. Log into CentralLogin with your ULID and password when prompted.
   1. If you are logging in from off-campus, you may be prompted to answer a Multi-Factor Authentication (MFA) challenge. For more information regarding MFA, or for information to set up MFA on your account, please refer to the following Knowledge Base (KB) article:
      1. Multi-Factor Authentication (MFA)
3. You will then be redirected to Microsoft 365 for the Web.
   1. If you are prompted to select either a "work or school account", or a "personal account", select "work or school".
4. In the Microsoft 365 web portal, click the menu icon at the upper-left to open the Apps menu, then select Outlook (Figure 1):
   
   Figure 1:
   
   
5. In Outlook Online, click the envelope icon on the left sidebar to view your inbox, compose message, and more (Figure 2):
   
   Figure 2:
   
    
6. To access your Calendar, click the calendar icon on the left sidebar (Figure 3):
   
   Figure 3:
   
   

You may find more information about using Outlook Online in addition to links to additional Microsoft 365 resources in the following Knowledge Base articles:

• Microsoft 365 Email
• Calendar

Third-Party Alternatives to the Outlook Desktop Email Client

Retirees may also use third-party email clients, such as Apple Mail and Mozilla Thunderbird to view and use their ISU email accounts. Please note that not all functionality found in Outlook may be available within third-party email clients and support may be limited.

Apple Mail

Apple Mail is installed by default on all Apple devices. Please see the following for more information:

• Configuring Mail in MacOS for Microsoft 365 Email and Calendar
• Configuring Your iPhone and iPad for Microsoft 365 Email

Mozilla Thunderbird

Mozilla Thunderbird is available for download from the following website:

• Thunderbird.net

For assistance with installing and configuring Apple mail or Mozilla Thunderbird, please contact the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or via livechat at Help.IllinoisState.edu/Get-IT-Help.

OneDrive is the Microsoft 365 web storage solution. Retirees will be able to access their OneDrive storage at Office365.IllinoisState.edu. OneDrive is strongly recommended for the storage of individual files and photos.

Logging into OneDrive for the Web

1. Navigate to Office365.IllinoisState.edu, and enter your ISU email address when prompted.
2. Log into CentralLogin with your ULID and password when prompted.
   1. If you are logging in from off-campus, you may be prompted to answer a Multi-Factor Authentication (MFA) challenge. For more information regarding MFA, or for information to set up MFA on your account, please refer to the following Knowledge Base (KB) article:
      1. Multi-Factor Authentication (MFA)
3. You will then be redirected to Microsoft 365 for the Web.
   1. If you are prompted to select either a "work or school account", or a "personal account", select "work or school".
4. In the Microsoft 365 web portal, click the menu icon at the upper-left to open the Apps menu, then select Outlook (Figure 1):
   
   Figure 1:
   
5. Your ISU OneDrive library will open in a new tab.

In addition to Outlook Online and OneDrive, retirees will have access to a number of Microsoft 365 Online services, including:

• Outlook for the Web
• Word for the Web
• Excel for the Web
• PowerPoint for the Web
• OneNote for the Web

If you currently have the desktop version of any of the above Microsoft 365 applications downloaded to your personal computer, we recommend uninstalling the desktop applications once you have left the university as they will no longer function. If you intend to purchase downloadable versions for yourself, it is still recommended you uninstall the ISU versions and reinstall any versions you have purchased for yourself.

More information about how to access the web versions of Microsoft 365 applications is available here.

If you would like the ability to download and use desktop versions of Microsoft applications, or would like access to additional functionality, you may elect to purchase Microsoft products for yourself that will also be compatible with your ISU Microsoft 365 account. Recommended options are:

• Microsoft Office Home & Student
• Personal Microsoft 365 License

Both of the above options may be purchased at a discount through TechZone.

Microsoft Office Home & Student is a one-time purchase that allows you to download the following Microsoft desktop applications onto one device:

• Word
• Excel
• PowerPoint
• OneNote

You will be able to use the downloaded applications to open and edit files stored on your computer, as well as those stored in your ISU Microsoft 365 OneDrive account.

The Personal Microsoft 365 License may be purchased as a subscription. It will allow you access to online versions of Microsoft applications, similar to the access you have through your ISU Microsoft 365 account, as well as the ability to download desktop versions of the following applications onto multiple devices:

• Word
• Excel
• PowerPoint
• OneDrive (1TB storage)
• Outlook
• Teams
• OneNote

You will be able to use the downloaded applications to open and edit files stored on your computer, as well as those stored in either your ISU Microsoft 365 OneDrive account or your Personal Microsoft 365 OneDrive account.

Retirees who purchase a personal Microsoft 365 license to use the full Microsoft 365 applications will also still retain the ability to access Microsoft 365 Online services through their web browser using their ISU account.

If you have purchased either Office Home & Student or a Personal Microsoft 365 License, and have downloaded the desktop applications to your device, you may open files and documents stored in your ISU OneDrive account using your downloaded desktop applications.

1. Navigate to Office365.IllinoisState.edu, and enter your ISU email address when prompted.
2. Log into CentralLogin with your ULID and password when prompted.
   1. If you are logging in from off-campus, you may be prompted to answer a Multi-Factor Authentication (MFA) challenge. For more information regarding MFA, or for information to set up MFA on your account, please refer to the following Knowledge Base (KB) article:
      1. Multi-Factor Authentication (MFA)
3. You will then be redirected to Microsoft 365 for the Web.
   1. If you are prompted to select either a "work or school account", or a "personal account", select "work or school".
4. In the Microsoft 365 web portal, click the menu icon at the upper-left to open the Apps menu, then select Outlook (Figure 1):
   
   Figure 1:
   
   
5. Your ISU OneDrive library will open in a new tab. Select the file you would like to open and click Open > Open in app (Figure 2). 
   
   Figure 2:
   
   
6. At the below prompt, select Open Microsoft Word (Figure 3):
   
   Figure 3:
   
7. Your file is now open in the desktop app. Any changes made will be saved to your OneDrive account automatically.

If you have purchased either Office Home & Student or a Personal Microsoft 365 License, and have downloaded the desktop applications to your device, you may open files and documents stored in your ISU OneDrive account using your downloaded desktop applications.

1. Navigate to Office365.IllinoisState.edu, and enter your ISU email address when prompted.
2. Log into CentralLogin with your ULID and password when prompted.
   1. If you are logging in from off-campus, you may be prompted to answer a Multi-Factor Authentication (MFA) challenge. For more information regarding MFA, or for information to set up MFA on your account, please refer to the following Knowledge Base (KB) article:
      1. Multi-Factor Authentication (MFA)
3. You will then be redirected to Microsoft 365 for the Web.
   1. If you are prompted to select either a "work or school account", or a "personal account", select "work or school".
4. In the Microsoft 365 web portal, click the menu icon at the upper-left to open the Apps menu, then select Outlook (Figure 1):
   
   Figure 1:
   
   
5. Your ISU OneDrive library will open in a new tab. Select the file you would like to open and click Open > Open in app (Figure 2). 
   
   Figure 2:
   
   
6. At the below prompt, select Open Microsoft Word (Figure 3):
   
   Figure 3:
   
7. Your file is now open in the desktop app. Any changes made will be saved to your OneDrive account automatically.

Computers running Windows 10 or newer have the OneDrive desktop application installed by default. The OneDrive desktop app can be used to access your OneDrive library in File Explorer instead of in a web browser.

1. Open OneDrive for Desktop from the Taskbar by clicking on the arrow to expand Taskbar items and selecting the OneDrive icon (Figure 1):
   
   Figure 1:
   
   
   
   

2. Click Sign In to connect the OneDrive desktop app to your Microsoft 365 account (Figure 2):

   Figure 2:
   
   

   
   

   Warning

   Only one OneDrive account is permitted to back up locally saved files. If you would like to connect your ISU OneDrive and a personal OneDrive account to your device, please be aware that whichever Microsoft 365 account you sign into OneDrive with first will have the option to back up your computer’s Desktop, Documents, and Photos. Once a OneDrive account has started backing up, the other account will not be allowed to back up.

3. Enter the email address associated with your preferred OneDrive account, then click “Sign In” (Figure 3):
   
   Figure 3:
   
   
   
   

4. You may be prompted to choose between a Personal or Work or School account. If you are signing into your ISU OneDrive, please select Work or School. If you are signing into your personal OneDrive, please select Personal. 

5. If you are signing into your ISU OneDrive, you will be prompted to log in to Central Login with your ULID and password.

6. Answer any additional prompts that you encounter as you navigate through setup, according to your preferences.

7. Once you have successfully signed in, your OneDrive library will automatically be synced to a folder on your computer. Click “Open Folder” to open the synced OneDrive folder in Windows Explorer.

Adding Another OneDrive Account

1. If you would like to sign into another OneDrive account, click the OneDrive icon in the Taskbar and select the Settings icon in the upper right-hand corner of the OneDrive application. Then, select Preferences from the menu (Figure 4).
   
   Figure 4:
   
   

2. In the settings pane, click the Account tab > Add an Account (Figure 5).
   
   Figure 5:
   
   

3. Repeat the steps outlined in the previous section to sign into OneDrive.

4. You will now see two identical OneDrive icons in the Taskbar, each representing a different account.
   
   
   
5. Your OneDrive library folders will be clearly labelled in the sidebar in Finder (Figure 6).
   

   
   Figure 6:
   
   

You may transfer files between your ISU OneDrive and personal OneDrive storage by selecting the files you would like to move, then dragging and dropping these files to the desired OneDrive. For more information about uploading files to OneDrive, please click here.

The OneDrive desktop app can be used to access your OneDrive library in Finder instead of in a web browser. The OneDrive desktop application may be downloaded from Microsoft at OneDrive.com/Download.

1. Open OneDrive for Desktop from the Dock  or by clicking on the OneDrive icon in the menu bar at the top of your screen.

2. Click “Sign In” to connect the OneDrive desktop app to your Microsoft 365 account (Figure 1).
   Figure 1:
   

   Warning:

   Only one OneDrive account is permitted to back up locally saved files. If you would like to connect your ISU OneDrive and a personal OneDrive account to your compute, please be aware that whichever Microsoft 365 account you sign into OneDrive with first will have the option to back up your computer’s Desktop, Documents, and Photos. Once a OneDrive account has started backing up, the other account will not be allowed to back up.

3. Enter the email address associated with your preferred OneDrive account, then click “Sign In” (Figure 2).
   Figure 2:
   
   You may be prompted to choose between a Personal or Work or School account. If you are signing into your ISU OneDrive, please select “Work or School.” If you are signing into your personal OneDrive, please select “Personal.” 

4. You may be asked to sign in and verify your account. Enter your email address and click Next.

5. Once you have successfully signed in, your OneDrive library will automatically be synced to a folder on your computer. Click “Open Folder” to open the synced OneDrive folder in Finder (Figure 3).
   Figure 3:
   

Adding Another OneDrive Account

1. If you would like to sign into another OneDrive account, click the Settings icon in the upper right-hand corner of the OneDrive application. Then, select Preferences from the menu (Figure 5).
   Figure 5:
   

2. At the top of the new window that appears, select Account. Click the Add an Account button (Figure 6).
   Figure 6:
   

3. Repeat the steps outlined in the previous section to sign into OneDrive.

4. You will now see two identical OneDrive icons in the menu bar at the top of your screen, each representing a different account.
   

    Your OneDrive library folders will be clearly labelled in the sidebar in Finder (Figure 7).
   Figure 7:
   

You may transfer files between your ISU OneDrive and personal OneDrive storage by selecting the files you would like to move, then dragging and dropping these files to the desired OneDrive. For more information about uploading files to OneDrive, please click here.

1. You may switch to a licensed personal account by clicking on your name or initials in the upper right hand corner of the application (Figure 1).
   Figure 1:
   
2. From the menu that appears, select "Sign in with a different account" (Figure 2).
   Figure 2:
   

3. You will then be prompted to sign in with the email address associated with your personal Microsoft 365 account.

4. Once you have successfully signed in with a licensed account, your Microsoft 365 application will now be activated.

You must first sign out of your Illinois State University account before you can sign into any installed Microsoft 365 applications with a licensed personal account. If you have a document currently open, please save your work before proceeding.

1. First, click the Home button in the upper left-hand corner of the application (Figure 1).  
   Figure 1:
   

2. The Home menu will appear in a new window. Click on your name or initials in the upper left hand corner of the Home menu.

3. From the menu that appears, select “Sign Out” (Figure 2).
   Figure 2:
   

4. If prompted, select "Sign Out" again (Figure 3).
   Figure 3:
   

5. Once you have successfully signed out, please click “Activate” from the lower left-hand corner of the Home menu.

   You will then be prompted to Activate Office to Create and Edit. If you have already purchased a personal Microsoft 365 license, select “Already bought Office? Sign in” (Figure 4).
   Figure 4:
   

   
   

6. Once you have successfully signed in with a licensed account, your Microsoft 365 application will be activated.