Get IT Help

ISU Self Service Portal

The ServiceNow Support Portal allows ISU Students, Faculty, and Staff to:

Submit a ticket to request IT services or report an IT incident or issue.
Review the status of your open tickets.

Go to the Portal

If you are unable to access your ISU account, please continue to the form below.

Submit a Ticket

Name*

First Name

Last Name

Email*

Phone

Are you reporting an issue with the instructor station technology, projector, or monitor in a classroom?*

Yes No

For immediate classroom support assistance please contact Learning Spaces at 309-438-7412.

Describe your request or issue. Include the application name, website link, error message, and/or building and room to help us provide the most efficient service.*

Optional Supplemental File

No File Chosen

File uploads may not work on some mobile devices.

Attach a screenshot, Word document, or other file. For multiple files, put them into one .zip folder and attach.

This form utilizes invisible reCAPTCHA.
Form submissions are subject to the Google Privacy Policy and Terms of Use.

Source

IT Help My

Submitter First Name

Submitter Last Name

Submitter ULID

Submitter Email

Contact the Technology Support Center

Phone Support:

8:00 a.m.-10:00 p.m. Monday-Friday
12:00 p.m.-5:00 p.m. Saturday-Sunday

(309) 438-4357

Walk-in Support:

Technology Support Center
Julian Hall Room 115
8:00 a.m.-6:00 p.m. Monday-Friday
12:00 p.m.-5:00 p.m. Saturday-Sunday

TechZone
Braden 122 (First floor of the Bone Student Center)
9:00 a.m.-5:00 p.m. Monday-Thursday
9:00 a.m.-4:00 p.m. Friday
10:00 a.m.-1:00 p.m. Saturday

Get IT Help

ISU Self Service Portal

Submit a Ticket

For immediate classroom support assistance please contact Learning Spaces at 309-438-7412.

Contact the Technology Support Center

Phone Support:

Walk-in Support:

Live Chat:

Launch Chat

Manage Requests:

Help Topics