Get IT Help


ISU Self Service Portal

The ServiceNow Support Portal allows ISU Students, Faculty, and Staff to:

  • Submit a ticket to request IT services or report an IT incident or issue.
  • Review the status of your open tickets.

Go to the Portal

If you are unable to access your ISU account, please continue to the form below.

Submit a Ticket

To submit a generic support ticket, fill out the form below.

Contact the Technology Support Center

Phone Support:

8:00 a.m.-10:00 p.m. Monday-Friday
12:00 p.m.-5:00 p.m. Saturday-Sunday

(309) 438-4357

Walk-in Support:

Technology Support Center
Julian Hall Room 115
8:00 a.m.-6:00 p.m. Monday-Friday
12:00 p.m.-5:00 p.m. Saturday-Sunday

TechZone
Braden 122 (First floor of the Bone Student Center) 
9:00 a.m.-5:00 p.m. Monday-Thursday
9:00 a.m.-4:00 p.m. Friday
10:00 a.m.-1:00 p.m. Saturday

Live Chat:

8:00 a.m.-10:00 p.m. Monday-Friday
12:00 p.m.-5:00 p.m. Saturday-Sunday

Launch Chat

 

Manage Requests:

Submit Detailed Request
Track Requests