Technology

Multi-Factor Authentication (MFA)

Last modified 8/31/2026

Multi-Factor Authentication (MFA) is an additional security verification used when logging in to most Illinois State University online resources. Illinois State University uses MFA to help ensure you are who you say you are when signing in to your account.

This extra verification, also known as two-step verification, requires your username and password, as well as a trusted device, such as your phone.

MFA is more secure than a password alone because it relies on two factors of authentication:

  • Something you know: Your password
  • Something you have: A phone or another device you commonly carry

MFA helps prevent unauthorized access to your account because even if someone obtains your password, they likely do not have access to your device.

Newly admitted first-year and transfer students are not required to use MFA until they receive access to their ISU email account, which typically occurs shortly before their Preview ISU or Transfer Day date. However, setting up MFA during account activation is recommended to avoid delays later.

  • MFA Basics

Who is required to use MFA?

MFA is required for all faculty, staff, annuitants/retirees, and students.

What does MFA protect?

MFA protects access to many university systems, not just your email account. After enrollment, MFA is required when signing in to many university resources via Central Login, including Microsoft 365, Campus Solutions, iPeople, VPN, and more. For more information, see:

How often will I be prompted?

Depending on the application and device, you may have the option to stay signed in on a trusted device, reducing the frequency with which you are prompted to authenticate. 

  • Note: MFA is required every time you sign in to the ISU VPN.

Video Demonstrations

  • Setting Up MFA

If you are a student or employee, you must first enable MFA on your ULID account before selecting an authentication method.

Available Authentication Methods

You can verify your identity using one of the following methods:

  • Microsoft Authenticator app (recommended)
  • Passkey
  • Text message verification
  • Phone call verification
  • FIDO2 Security Key

Setup Instructions

Microsoft Authenticator is the recommended option because it provides the highest level of security and the best user experience.

  • Common MFA problems

Many MFA issues occur when device information changes or when account security settings are triggered.

The most common reasons MFA may stop working include:

  • Getting a new phone
  • Changing your phone number
  • Reporting a sign-in request as suspicious
  • Unusual account activity
  • A compromised account

These issues may present as:

  • Being stuck in an MFA authentication loop
  • Not receiving authentication codes
  • Being unable to sign in due to a lock on your account

To fix these issues, you will need to reset your Multi-Factor Authentication methods.

  • MFA Resets and Troubleshooting

MFA Reset

Most MFA-related issues can be resolved by resetting your MFA methods. Contact the Technology Support Center for assistance.

To protect your account, the TSC must verify your identity before completing the reset.

Identity verification can be completed using:

  • A government-issued photo ID submitted through a secure file drop, or shown over a Zoom call
  • An in-person visit to TechZone

Note: A Redbird Card may only be used for identity verification during an in-person MFA reset at TechZone.

Manage Your MFA Methods

If you need to add, remove, or change an MFA verification method, log in to the Account Management page with your ULID and password, then go to your MFA settings. Contact the TSC or visit TechZone for assistance.

How to Get Help

For questions about MFA, account access issues, MFA resets, or other technical assistance, contact the Technology Support Center at:

For in-person support, visit TechZone on the 1st floor of the Bone Student Center.

  • Visit their website to see their opening hours, as they vary throughout the semester: TechZone.

Feedback

To suggest an update to this article, ISU students, faculty, and staff should submit an Update Knowledge/Help Article request and all others should use the Get IT Help form.

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