Technology

Change the Default Method for Authenticating with MFA

Last modified 5/12/2022

Once you have registered and are using Multi-Factor Authentication (MFA), there may be a situation where you would like to change the sign in method used to authenticate your credentials when asked to verify your login. Please use the following steps to perform this:

  1. Navigate to your by using the following link MFA Account Portal or by logging in through your ISU Account Management page at Account.IllinoisState.edu and clicking Manage in the MFA section (Figure 1).

    Figure 1:


  2. Log in to your account using your FULL ISU EMAIL ADDRESS (e.g., ReggieRB@Ilstu.edu) and Password.
  3. After choosing your account, you will be taken to your Organizational Login Page.
  4. Log in with your ISU ULID and password if prompted.
    1. The method you chose when initially setting up MFA will be used to authenticate you (i.e., Text, Call, Authenticator Application).
  5. Click Security Info.
  6. Click Change next to the current authentication method being used (Figure 2).

    Figure 3:


  7. Choose the desired method for authentication (Figure 3).

    Figure 3:


  8. If you choose text, you will be sent a Text Code to enter. If you chose Phone Call, you will receive a call to authenticate your log in, and if you chose Microsoft Authenticator - notification, you will need to approve your log in from the notification you receive through the Microsoft Authenticator App.
  9. You should receive a notice that your verification was successful. Your method for authentication is now changed.

If a Preferred Authentication Method isn’t showing up for You

Some users reported inconsistencies with changing the default sign in method. Specifically, some users reported that Text and Phone showed up as an option to change to, but not the Authentication App. In this situation, you will want to take the following steps.

  1. Contact the Technology Support Center and request to have your MFA Account Reset.
  2. After it has been reset, navigate to your MFA Account Portal
  3. Click on the Security Info tab and then click Delete next to the sign-in methods you currently have listed.
  4. Once your sign-in methods are deleted as an authentication source, click your Profile icon in the upper right section and choose Sign Out.

Getting Help

For technical assistance, Submit a Help Ticket, or contact the Technology Support Center at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

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