Once you have registered and are using Multi-Factor Authentication (MFA), you may want to change the sign-in method used to authenticate your credentials when prompted to verify your login. Please use the following steps to perform this authentication:

1. Navigate to your MFA setup by using the following link: MFA Account Portal 
   1. Alternatively, you can log in through your ISU Account Management page at Account.IllinoisState.edu, clicking Change MFA Devices in the MFA section, and then clicking on Manage Devices (Figures 1 & 2)
      
      Figure 1:
      
      Figure 2:
      
      
2. Log in to your account using your FULL ISU EMAIL ADDRESS (e.g., ReggieRB@Ilstu.edu) and password.
3. After choosing your account, you will be taken to your organizational login page.
4. Log in with your ISU Email and password via Central Login.
   • For more information about Central Login at ISU, see Central Login.
     
     • NOTE: The method you chose when initially setting up MFA will be used to authenticate (ex., text, call, authenticator application).
5. Click Security Info.
6. Click Change next to the current authentication method being used (Figure 3)
   
   Figure 3:
   
   
   
7. Choose the desired method for authentication (Figure 4)
   
   Figure 4:
   
   
   
8. If you choose text, you will be sent a text code to enter. If you choose a phone call, you will receive a call to authenticate your login. If you choose Microsoft Authenticator - notification, you will need to approve your login from the notification you receive through the Microsoft Authenticator app.
9. You should receive a notice that your verification was successful. Your authentication method has now changed.
   
   

If you have not added any additional verification methods, we highly suggest doing so. Please see the following article for more details: Adding Additional Verification Methods.

If a Preferred Authentication Method Isn’t Showing Up For You

Some users reported inconsistencies with changing the default sign-in method. Specifically, some users reported that text and phone appeared as options to switch to, but not the authentication app. In this situation, take the following steps:

1. Contact the Technology Support Center and request that your MFA account be reset.
2. After it has been reset, navigate to your MFA Account Portal
3. Click on the Security Info tab, then click Delete next to the sign-in methods you currently have listed.
4. Once your sign-in methods are removed as authentication sources, click your Profile icon in the upper-right section and choose Sign Out.
   

Videos

View the following videos to learn more about MFA: 

What is Multi-Factor Authentication 

Using MFA to Log in to Illinois State University

How to Get Help

For questions about MFA, account access issues, MFA resets, or other technical assistance, contact the Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat

For in-person support, visit TechZone on the 1st floor of the Bone Student Center.

• Visit their website to see their opening hours, as they vary throughout the semester: TechZone.