Technology

Sign in Using Multi-Factor Authentication

Last modified 5/12/2022

Your experience when signing in will differ slightly with Multi-Factor Authentication enabled based on the method you chose to authenticate. Use the steps below to assist you in this process.

Note

Multi-Factor Authentication (MFA) will only prompt if logging in from an off-campus location or while connected to any network other than ISUNet. 


How to Sign In to Microsoft Office Using MFA - Phone Call Verification

Use the following steps if you have registered for MFA using a phone call as your preferred method of authentication.

  1. Log in to Office365.IllinoisState.edu.
  2. You will get a notification that ‘your phone is being called and to answer in order to continue’ (See Figure 1).

    Figure 1:
    Phone call notification
  3. You will receive a phone call asking you to press the Pound Key # to verify your Sign-in. Once you have pressed the Pound # key on your dial-pad - you will then be told your verification was successful and you can hang up. You will then be signed in successfully.

How to Sign in to Microsoft Office Using MFA - Authenticator App Verification

Use the following steps if you have registered for MFA using the Authenticator application as your preferred method of authentication. Do note that there are two authentication methods with the Authenticator app - a drop down notification sent directly to your phone and/or a verification code that is shown in the Authentication App. Below are the instructions for each type of authentication.

Note:

You will first need to download the Authenticator app to your phone and set up your profile within the application. Once you have done this, your Authenticator application should work as normal.

Signing into Microsoft Office with the Drop Down Notification Authentication Method

 

  1. Log in to Office365.IllinoisState.edu.
  2. You will receive a drop down notification on your mobile device asking to “Approve” or “Deny” the Sign-In request (See Figure 2).
  3. Tap Approve to approve the sign in. 

    Warning

    Only tap Approve if you are initiating the log in attempt. If you believe someone is attempting to access your account or if you are unsure, it is recommended you Deny the request.

  4. Your sign in will be authenticated.

Figure 2:
approve or deny log in with MFA


Signing into Microsoft Office with the Verification Code Authentication Method

 

  1. Log in to Office365.IllinoisState.edu.
  2. You will see a notification asking you to type in the code displayed on your Authenticator app from your device.
  3. Open the app, select your profile, and enter the code that is shown (See Figure 3).

    Figure 3:
    Code displayed to type in for verification
  4. Enter the code that is shown in the application.

Your sign in will be authenticated

Note:

You may notice that the code has an expiration timer on it. This is a normal functionality for your security. A new code will populate whenever the time runs out.

If you approved the Sign-in using one of the above methods, no further steps are necessary and you will now be able to access Microsoft 365. If you are unable to proceed using one of the above methods, click the option to Sign in another way as seen in Figure 1. If you have tried the steps above and are unable to sign in and have exhausted your options, please contact the Technology Support Center for for further assistance at (309) 438-4357 or by email at SupportCenter@ilstu.edu.

During the ‘Approval for signing in’ you will notice an option to “Don’t ask again for 60 days” (See Figure 4), you may choose this option if you are using a device at home that you will access office products with on a regular basis, to prevent having to approve sign-ins every time. This option will reset if you clear your browser's cache.

Figure 4:

don't ask again for 60 days image


Getting Help

For technical assistance, Submit a Help Ticket, or contact the Technology Support Center at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

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