Technology
MFA: Two-Digit Authentication Code is Hidden Behind the Authenticator App
University members who are attempting to log in to a University resource on their mobile device that requires Multi-Factor Authentication (MFA) and are using the mobile app verification method may experience an issue where the two-digit code becomes hidden by the Authenticator App.
Use the "I Can't See the Number" Option
- Look to see if you have the option to select I can't see the number (Figure 1). If so, you may select that option to see the number again and then tap once more to return to the Authenticator pop-up to enter the number in the field provided.
Figure 1:
If the "I Can't See the Number Option" is not Available:
If you do not have the above option, you may need to navigate back to the two-digit code manually to view it, and then back to the Authenticator App to enter the code. Instructions for doing so are below:
iOS
Android
How to Get Help
Technical assistance is available through the Illinois State University Technology Support Center at:
- Phone: (309) 438-4357
- Email: SupportCenter@IllinoisState.edu
- Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
- Live Chat: Help.IllinoisState.edu/get-it-help