When you choose “Phone” as the method for multi-factor authentication, refer to the following steps:

1. When presented with the option to Keep your account secure, click the I want to set up a different method option if you want to be sent a text code to verify authentication with MFA (figure 1)
   
   Figure 1:
   
   
2. Choose "Text me a code" from the drop-down menu, then click Confirm.
3. Enter your mobile number in the Enter phone number field beginning with the area code (Do not enter any spaces or dashes) (Figure 2)
   
   Figure 2:
   
   
4. Click Next to receive a 6-digit code via text message.
5. When you receive the code as a text message, input the provided code into the prompt in the browser window of your computer.
6. After entering the code, you will be informed that you have successfully verified your SMS and that your phone is now registered.

There are three other verification methods available; please see the articles below for details. 

• Setting Up Multi-Factor Authentication Using Your Phone Number - Phone Call Verification
• Setting Up Multi-Factor Authentication using the Mobile App (recommended)
• Setting Up Multi-Factor Authentication using a FIDO2 Security Key

Videos

View the following videos to learn more about MFA:

• What is Multi-Factor Authentication 
• Using MFA to Log in to Illinois State University

Additional Information

• Multi-Factor Authentication (MFA).

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat