Technology

Enabling Multi-Factor Authentication

Last modified 2/1/2022

Enabling Multi-Factor Authentication

Once you have been informed of your eligibility, you will need to enable your account for Multi-factor Authentication (MFA). Multi-Factor Authentication can be enabled through the ULID Account Management page. The following steps will guide you through the process of enabling MFA:

  1. Go to ULID Account Management and log in with your ULID and Password.
  2. Next to the Multi Factor Authentication section, click the Enable link (figure 1).

    Figure 1:
  3. Check the Enable Box next to MFA Status, followed by clicking Continue (figure 2).

    Figure 2:


  4. After receiving the notification that you have successfully enabled Multi-Factor Authentication, click Set up Devices to choose how you would like to verify your sign ins (figure 3).

    Figure 3:


  5. Clicking Set up Devices will take you to another page where you will be asked to Start by getting the App, or if you want to be called for verification, you can click I want to set up a different method. You have the choice of verifying a sign in by receiving a prompt from the Microsoft Authenticator app on your phone, receiving a text, or an automated call to your phone. (figure 4).
  6. When you have set up your methods for verifying your sign ins, you may click the Done button and close the "Keep your Account Secure" page. Next, click the Back to Account Management link to return to the Account Management homepage (figure 5).

    Figure 4:

    Figure 5:




Here are the different methods for authentication that you can choose from:


You have now successfully enabled MFA on your account. 

Methods for Verifying your Sign ins

There are several methods available for use to verify your sign in. Below you will find the contact options and a brief description of each method.

Mobile App (Phone Notification and One-Time Passcode) :

  • This method allows you to receive notifications for verification by using an Authenticator Application downloaded from the App or Play Store. View the notification and, if it is legitimate (if it is you logging in), select Approve in the app prompt received on your cellular device.
  • You also have the option to use a one-time passcode. With this mode, the authenticator app generates a verification code that updates every 30 seconds. Enter the most current verification code in the sign in interface. Note that to use this feature, you already need to have MFA set up before you can change to this method of authentication, as the phone notification is the default authenticator method when using the authenticator app.
  • For instructions on how to set up the mobile app authentication, visit the link above for Mobile App.
  • For instructions on how to set up the one-time password authentication method, see: Setting Up the Time Based One Time Passcode Authentication Method

Mobile Phone Call:

  • This method places an automated voice call to the phone number you provide. After answering the call, the user will press the (pound) # key on their phone in order to authenticate. The number you will see on your device is (309) 438-3535
  • For instructions on how to set up authentication using your mobile phone, visit the link above on Phone Call Verification.

Text Message Verification (SMS):

  • This method send a verification code to your mobile device via a text message. Simply enter the code that was sent to you and your log in will be authenticated.
  • For instructions on how to set up SMS as your authentication method, visit the link above on Text Message Verification.


Alert!

 It is not recommended to use your office phone. This is because MFA is used when you are off-campus, so you want a phone that you will have with you, such as a cellular. If you do not have a cellular phone, use your home landline phone.

Getting Help

For technical assistance, Submit a Help Ticket, or contact the Technology Support Center at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

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