Technology

Outlook and Achieve Configuration Error

Last modified 12/20/2024

Issue


User is not longer getting meeting invites sent to their mailbox, but the meeting invites are on their calendar. User has confirmed that they are using Achieve. 

Solution

Follow the steps below to check Delegate Access and fix the error and allow the user to receive their own copy of meeting invites.

  1. Select File > Account Settings > Delegate Access (Figure 1)
  2. Check to make sure the user has the Achieve service listed as a delegatea. svc_AptMgrProxy

  3. Select My delegates and me (Figure 2)

Figure 1

Figure 2

This setting should fix the error and allow the user to receive their own copy of meeting invites. 

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at: