Issue

User is not longer getting meeting invites sent to their mailbox, but the meeting invites are on their calendar. User has confirmed that they are using Achieve. 

Solution

Follow the steps below to check Delegate Access and fix the error and allow the user to receive their own copy of meeting invites.

1. Select File > Account Settings > Delegate Access (Figure 1)

2. Check to make sure the user has the Achieve service listed as a delegatea. svc_AptMgrProxy

3. Select My delegates and me (Figure 2)

Figure 1

Figure 2

This setting should fix the error and allow the user to receive their own copy of meeting invites. 

Technical Assistance

For technical assistance, you may contact the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or via Live text at help.illinoisstate.edu/get-it-help.