Request a listserv to use with your class, department, or organization on campus. Use the listserv to send announcements or for discussions.

Listserv Purpose

A listserv is an automated email service and is most commonly used for announcements and discussions. A listserv can be thought of as a mailing list or distribution list.

Listservs are used at Illinois State University to transmit announcements and to communicate about classes, business, technology, and many other issues. Instructors, managers, and organization leaders use listservs to communicate with their students, employees, and members.

Before you request a listserv, you should have a good idea about how you plan to use it. This will help you make appropriate choices as you complete the listserv request process. Review the overview article below for more information.

• Listserv
  
  

Listserv Request

To request an email listserv, use the following steps: 

1. Navigate to https://help.illinoisstate.edu/.
   
   
2. Click the Get IT Help tab at the top of the screen (Figure 1).
   
   Figure 1:
   
   
3. The Get IT Help page will open. Click the Submit Detailed Request link under the Requests header (Figure 2).
   
   Figure 2:
   
   
4. This will open the Cherwell Web Portal login screen. Log in with your username (ULID) and password.
   
   
5. Once logged in, find the link labeled Microsoft 365 and Web at the top of the screen (Figure 3).
   
   Figure 3:
   
   
6. A list of mail related options will be displayed. Choose Request or Manage a Listserv.
   
   
7. This will open a service request form. Fill out the appropriate information. In the Request Type dropdown menu, choose from the following options (Figure 4):
   
   
   • Delete a Listserv - Request that a current Listserv you manage be deleted.
   • Create a Listserv - Create a new Listserv. If chosen, answer the prompted required questions.
   • Ask a Question - Ask any Listserv related questions or report any Listserv related issues. A subject matter expert will be in touch.
     
     Figure 4:
     

A ticket will be created for your request and forwarded to the appropriate support area.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help