Requesting a Listserv

Last modified 3/29/2024

Request a listserv to use with your class, department, or organization on campus. Use the listserv to send announcements or for discussions.


Students requesting a listserv must obtain a faculty/staff sponsor, and that sponsor will need to submit the request on the students' behalf.

Listserv Purpose

A listserv is an automated email service and is most commonly used for announcements and discussions. A listserv can be thought of as a mailing list or distribution list.

Listservs are used at Illinois State University to transmit announcements and to communicate about classes, business, technology, and many other issues. Instructors, managers, and organization leaders use listservs to communicate with their students, employees, and members.

Before you request a listserv, you should have a good idea about how you plan to use it. This will help you make appropriate choices as you complete the listserv request process. Review the Overview article below for more information.

Listserv Request

To request an email listserv, do the following: 

  1. Navigate to

  2. Click on the Get IT Help at the top (Figure 1).

    Figure 1:
  3. On the next page find the link called Submit Detailed Request under the Request header (Figure 2).

    Figure 2:
  4. This will bring up the Cherwell Web Portal login screen. Log in here with your normal ULID and password.

  5. Once logged in here, find the link labeled Microsoft 365 and Web at the top (Figure 3).
    Figure 3:
  6. Here you will be given a few mail related options, choose Request or Manage a Listserv.

  7. This will bring up a service request form. Fill out the appropriate information and in the drop down you will be prompted with the following options (Figure 4):

    • Delete a Listserv - Request a current Listserv you manage be deleted.
    • Create a Listserv - Create a new Listserv. If chosen, answer the prompted required questions.
    • Ask a Question - Ask any Listserv related questions or report any Listserv related issues and a subject matter expert will be in touch.

      Figure 4:

A ticket will be created for your Request and forwarded to the appropriate support area.

Processing request

This request will take anywhere from 1 -2 weeks time to complete. Once it is complete, you should receive a notice from Technology Support Center that the request is complete and the listserv is ready to be used. 

How to Get Help