How to drop off and pick up files in SendTo

Last modified 2/14/2022

SendTo is a web-based application that allows you to share files with others securely.

SendTo allows students, faculty, and staff of Illinois State University to share files with others in a secure manner. You can use SendTo to share files with other members of the University or with third parties.

Use SendTo to share files when:

  • Files are too big to be sent as email attachments
  • Files contain Restricted or Highly Restricted data
  • You want to share files with someone
  • You want to share sensitive information (FERPA)

When you use SendTo, you will upload files to the SendTo website and add one or more recipients. After you drop off/send the files, an email is sent to all recipients with a link that allows them to download the files. When your recipients download files you've dropped off, you will receive an email notification so you know the files have been downloaded.

Dropping Off Files

To share files with others using SendTo, do the following:

  1. Go to and log in with your ULID and password.
  2. Enter the email address of the recipient into the To field (figure 1, step 1).
    2a. To add more than one recipient, include additional email addresses separated with a comma.
  3. Enter a subject of your choosing into the Subject field (this is a required field) (See Figure 1, Step 2).
  4. Type a message to the sender in the Message field (e.g., Please see the attached files for your requested VPN software) (figure 1, step 3).
  5. In the Attached Files section, you can either drag and drop a file or click the Add Files button to manually choose a file to attach (figure 1, step 4).
  6. Mark additional options you would like to include with your file drop off.
  7. When you are ready to send the uploaded File, press or click Send. You should get a confirmation page letting you know your Message has been Sent. 
    7a. Check the radial button next to Private Message (See Figure 2) to send a secure message to the recipient. The recipient will receive an email with a button/link to view the private message.
    7b. To send a copy of the drop off to your ISU email account, check the Send a Copy to Myself radial button.

You will receive an email notification from SendTo when your recipient(s) download the file(s) you have sent. A copy of the SendTo message can also be sent to you. The email message will have the Subject of "File Download Receipt [ID: 12ABC345DEF6789GHI] subject Message (The ID will be random and the subject message will be whatever you entered into the Subject field).


  • Please note when using SendTo, users should send emails to only individual email accounts. Sending emails to Listservs, shared email accounts, or aliases will result in the receiving party not being able to access the files.

Figure 1:

Figure 2:
mark message as private

Picking Up Files

When someone shares one or more files with you via SendTo, you will receive an email notification from SendTo. The email message will have the subject, SendTo – Temporary User Account. The email will contain instructions for retrieving your file by creating a temporary user account, which provides you with an email (your own) and password to log into SendTo to retrieve your file (See Figure 3).

Figure 3:
email from sendto with instructions on how to retrieve file

Obtaining the File

  1. Click the Login button in the email informing you that you have received a Secure Message (See Figure 1 above).
  2. You will be presented with a Terms of Service page. Click the radial dial next to Accept the Terms of Service and then click Accept to proceed (See Figure 4).

    Figure 4:
    Terms of Service
  3. Once you Accept the Terms of Service, your file is displayed. Click on the File under Attachments to save it to your computer (See Figure 5).
  4. An email notification is sent to the person who dropped off the files for you when you download them.

    Figure 5:
    download file

Still Need Assistance? 

 If you have questions regarding SendTo you may Submit a Help Ticket, or contact the Technology Support Center at 309-438-4357 or by email at  

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