A distribution list in Microsoft 365 is a group of email addresses. When you send an email to a distribution list, all members of the distribution list receive a copy of the email.

Note: Automated Out of Office messages are not supported for Distribution Lists at Illinois State.

You may request a new distribution list, request a modification to an existing distribution list, or request the removal of a distribution list by submitting a request via the ServiceNow Request Portal, or use the direct links to the appropriate forms in the instructions below.

Request (Add) a New Distribution List

To request a new Distribution list, navigate to the request form ServiceNow Office 365 Resource - Add Distribution List and fill out the requested information. Once you click Submit, your Request for a distribution list will be routed to the appropriate department for processing. You will be notified once your request has been processed.

Note:

• New Distribution Lists are visible in the GAL (Global Address List) approximately 24 hours after creation.
• Lists with 100 or more recipients may require additional approval.

Modify an Existing Distribution List

To request a modification to an existing distribution list, navigate to the request form ServiceNow Office 365 Resource - Modify Distribution List and fill out the requested information. Once you click Submit, your request will be routed to the appropriate department for processing. You will be notified once your request has been processed.

Remove a Distribution List

To request a modification to an existing distribution list, navigate to the request form ServiceNow Office 365 Resource - Remove Distribution List and fill out the requested information. Once you click Submit, your request will be routed to the appropriate department for processing. You will be notified once your request has been processed.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat