A distribution list in Microsoft 365 is a group of email addresses. When you send an email to a distribution list, all members of the distribution list receive a copy of the email.

You may request a New Distribution List, or request a Change to an Existing Distribution List, by submitting a request. Use the following link to perform one of these actions: ServiceNow Office 365 Resource Request Form (See Request (Add) a new Distribution List steps below for how to make a request).

Request (Add) a New Distribution List

To request a new Distribution list, please follow the below process:

1. Navigate to ServiceNow Office 365 Resource Request Form .

You will need to fill out the Request form for Microsoft 365 Resources. Use the steps below as a guide

1. Enter your preferred phone number in the Contact Number field.
2. In the dropdown Who is the point of contact of this resource, Insert your ULID.
3. Click the Dropdown next to Would you like to Add, Modify, or Remove? and select Add from the drop-down menu.
4. Next to 'Who is the point of contact of this resource?' enter the name or ULID for the person who will act as the owner of the distribution list and point of contact.
5. In the Please enter preferred display name and hit TAB section, enter the preferred name of your distribution list (@ilstu.edu)
6. Slightly below, it will show your suggest email. If you would prefer a different email address, fill out the If the above email is unacceptable please enter your preffered alternate email box.
7. Enter ALL ULIDS who will be members of the distribution list in the Who should be added to the resource? box
   
   1. You may attach spreadsheets in the "Add Attachments" section below Additional Comments/Instructions
8. In the additional comments/Instructions section, Please add any additional information
9. on the rightside of the form click Save to submit your request.
10. Your Request for a Distribution List has been submitted to the appropriate department for processing. You will be notified once your request has been processed.

New Distribution Lists are visible in the GAL (Global Address List) approximately 24 hours after creation.

Modifying a Distribution List

Use the following instructions to Modify a Distribution List.

1. Using the steps above to access the Request Form, click the arrow next to Would you like to add, modify, or remove?, and select Modify from the drop-down menu.
2. Choose an owner by entering their ULID or full name.
3. Enter the Name of the Distribution List.
4. What would you like to modify about your shared resource?
   4a. Change Membership (Add or Remove Members)
   4b. Change Ownership (Choose a new owner to replace a current one)
   4c. Make a Name Change (Change the distribution list name)
5. Feel free to add additional comments pertaining to your request.

Remove a Distribution List

Using the steps above, modify your answers to Remove a Distribution list using the steps below.

1. Would you like to add, modify, or remove?  select Remove from the drop-down menu. (See Figure 4)
2. What is the name of the Shared Resource? enter the name of the Distribution list in question.
3. Confirm your deletion by clicking the Radio dial next to Yes (This cannot be undone).
4. Additional Comments are optional.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help