All students, faculty, and staff at Illinois State are assigned University Identification Numbers, or UID Numbers. Your unique, nine-digit number identifies you at the University. Your UID Number is used in place of your Social Security number for all internal University services.

• University ID (UID) Number

Your UID Number is displayed on your Redbird Card. Transfer students, new faculty, and new staff should pick up a Redbird Card from the Redbird Card Office on the first floor of the Bone Student Center. Incoming freshmen get their Redbird Cards during Preview: Freshman Summer Orientation.

• Redbird Card Office

Everyone at Illinois State University has a University Logon ID, or ULID. Your ULID is your user name; use it to log on to electronic resources offered on campus. Your ULID is generated based on your name. You must activate your ULID account before you can use it.

• Activating your ULID Account

You can find out more about your email in the following article:

• Email

Illinois State reduces spam by blocking known spammers and by running anti-spam protection, which traps known spam emails before they are delivered. Suspected spam is flagged and delivered to your Junk folder.

Phishing scams try to trick you into giving away your personal information. Be skeptical about emails you receive, and contact the Technology Support Center if you are at all suspicious. Illinois State will never ask you to send your password via email.

• How to Recognize Phishing Emails Targeting Illinois State University
• How to Avoid Phishing, Phone Scams, and Identity Theft
• Understanding Phishing and How My ULID Account was Compromised

Wireless at Illinois State is ubiquitous and works with Windows and Mac OS X laptops, as well as iPhones, Android devices, and other mobile devices. The steps for connecting to wireless vary by device and by network.

• Connecting to the ISUNet Wireless Network with iOS
• Connecting to the ISUNet Wireless Network with Android
• Connecting to the ISUNet Wireless Network with a Google Chromebook
• Connecting to the ISUNet Wireless Network with Windows
• Connecting to the ISUNet Wireless Network with a Mac

Students living in the residence halls, including Cardinal Court, have access to the Internet through ResNet. When logging on to ResNet, students will use their ULID and password. Personal wireless routers, printers, hubs, and other network devices are not allowed on the campus network.

A VPN connection is required to access internal resources at the University from off campus. 

• VPN at Illinois State University
• Using the Cisco Secure Client VPN Client

Open computer labs are available in Milner Library, the Center for Visual Arts, and the State Farm Hall of Business. In addition, departmental labs provide 2,000 computers to students in designated majors.

• Campus Computer Labs | Help - Illinois State

BitTorrent and other peer-to-peer (P2P) file-sharing networks are blocked on ResNet, campus wireless, and public data ports. The University intends to limit the number of Digital Millennium Copyright Act (DMCA) complaints it receives. Students who have a legitimate need for P2P access can request an exception.

• Peer-to-Peer (P2P) File Sharing on Campus

My Illinois State Web Portal provides students, faculty, and staff at Illinois State with personalized information and links to resources that matter to them. Email, course registration, grades, transcripts, announcements, policies, campus news and events, payroll, employee forms, and more are available through this web portal.

• My Illinois State Web Portal

Sign up for ISU Emergency Alerts to receive notifications about emergencies on or near campus that threaten health and safety. You can choose to have ISU Emergency Alerts sent to your mobile phone as voice or text messages, and specify an alternate email address to receive notifications.

• ISU Emergency Alert System

Visit the Tech Alerts website for information on technology issues and phishing emails affecting the campus. Subscribe to Tech Alerts to get email and text message notifications. You can also stay up to date by joining the ISU IT Help on Facebook.

• Illinois State Tech Alerts

Canvas is Illinois State University's learning management system (LMS). Instructors can use Canvas to host online quizzes, assignments, and course materials for their classes. Students may be required to use Canvas for their courses. 

• Canvas

Print from anywhere on campus with uPrint. Print via the uPrint website or from the mobile app. You can then pick up and pay for your print jobs at any of the convenient uPrint locations found throughout campus. All students receive $6.00 in print allowance to use at uPrint stations each academic year.

• uPrint Mobile Printing on Campus
• Student Print Allowance

Download software from the Support Center website, Software Center website, and TechZone. Illinois State hosts software it has licensed for its constituents and links to recommended software available through external sites. Some of the software includes Cisco AnyConnect VPN client, Avira (Mac anti-malware application), and more!

• Downloads
• Software Center for Windows
• Statistical Analysis Software Available to Faculty, Staff, and Students

Software is available at reduced educational pricing through TechZone. Located in the Bone Student Center, TechZone offers software that Illinois State members can purchase. The software licensing office, which is also located within the TechZone, handles software distribution for faculty and staff.

• TechZone

The Technology Support Center provides support to all students, faculty, staff, and retirees at the university. Visit the Help Center knowledge base to find answers to technology questions and to get solutions to problems. The Technology Support Center is available Monday through Friday, 7:30 a.m. to 10:00 p.m., and Saturday and Sunday, 12:00 p.m. to 5:00 p.m. Our office is open for walk-ups Monday through Friday, 8:00 a.m. to 6:00 p.m., and Saturday and Sunday, 12:00 p.m. to 5:00 p.m. You can also go to TechZone on the first floor of the Bone Student Center for assistance.

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat

You can submit issues to the Technology Support Center for problems related to the campus network, email, your ULID account, and more. The Service Now Portal section of the Technology Support Center website allows you to view your open and closed Incidents and add updates to your open cases.

• Help Center

TechZone offers reduced prices on name-brand computers like Lenovo, Apple, Dell, and HP to students, faculty, and staff. Through a partnership with the Technology Support Center, you can also get walk-up support without an appointment through the TechZone Service Center.

• Phone: 309-438-4357
• Email: TechZone@ilstu.edu
• Location: Bone Student Center, 2nd Floor
• Web: TechZone

The Registrar Service Center assists students as they register for classes. The staff in the Registrar Service Center can help you make changes to your class schedule, process name changes, and more.

• Phone: 309-438-2188
• Email: Registrar@ilstu.edu
• Location: Moulton Hall 107
• Web: Office of the University Registrar

The Learning Spaces and A/V Technologies team provides a full range of audio/visual equipment for faculty and staff to use in classrooms. They provide training, demonstrations, and presentation support for the campus community. Faculty and staff can contact Classroom Support to reserve equipment to use in their classes.

• Phone: 309-438-7412
• Location: Nelson Smith 207

The Center for Integrated Professional Development helps members of the campus community pursue innovation and excellence in their instructional, scholarly, and professional goals. They assist individuals in making informed choices about whether to use technology and how best to apply it.

• Phone: 309-438-2542
• Email: Prodev@ilstu.edu
• Location: Instructional Technology & Development Center (ITDC)
• Web: Center for Integrated Professional Development

Faculty and staff office computers and work-related tasks are supported by their department’s technical support staff. To find out which teams support your department, please get in touch with your main office or visit the Departmental Teams page at Illinois State University.