After you have reset your password, you may need to update your new password within applications and services which may have your old password saved. Some applications and services will become unavailable immediately upon changing your password, and will require you to enter the new password in order to regain access. Other applications and services may experience a delay of up to several hours before you will be required to enter the new password.

Below is a list of common applications and services that may require you to enter the new password in order to retain, or regain, access.

Email Clients

When you change your ULID password, you may need to update your new password in any email clients you use on your computer, or on your mobile devices.

Microsoft Outlook for Windows and Mac

After changing your password, you may receive a prompt asking you to sign into your email account (Figures 1 and 2). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

Figure 1 (Windows):


Figure 2 (MacOS):

                                                                                                                                             

You may update your password by entering your new password in the field provided. In Windows, make sure you place a check next to Remember my credentials (Figure 1). Once you have done so, you should not be prompted to do so again until the next time you change your password.

Mozilla Thunderbird for Windows or Mac

After changing your password, you may receive a prompt stating that Thunderbird is unable to access your Office 365 email account (Figure 3). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

Figure 3:

To update your password, click Enter New Password and then enter your new password when prompted. You will not need to repeat this action until the next time you change your password. 

MacOS Internet Account (Mac Mail App)

After changing your password, you may receive a prompt stating that Mail cannot connect to your Exchange account (Figure 4). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

 Figure 4:

You may update your password by entering your new password in the field provided. Once you have done so, you should not be prompted to do so again until the next time you change your password.

iOS (iPhone/iPad) Mail App

After changing your password, you may receive a prompt asking you to enter the new password for your Exchange account (Figure 5). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

Figure 5:

Enter your new password in the field provided in the prompt and select OK. Once you have done so, you should not be prompted to do so again until the next time you change your password.

Authenticated Campus Wireless Network (isunet)

After you reset your password, devices such as desktop and laptop computers, as well as mobile devices that connect to the ISUNet wireless network, will require that you update the new password before they will be able to re-connect to the network. If your device does not automatically prompt you to enter your new password, you may need to manually remove, or Forget the network on your device and then attempt to reconnect, which will prompt you to enter your credentials (ULID and password).

Instructions for removing and reconnecting to the campus wireless network from popular devices are provided below:

iOS Devices (iPhone/iPad)

1. On your iOS device, select Settings > Wifi.
2. Select the information icon next to ISUNet and then select Forget This Network.
3. When prompted, select Forget.
4. The network is now forgotten. To reconnect to the network, select ISUNet from the list of available networks.
5. Enter your ULID and password into the Username and Password fields when prompted and select Join.
6.  If prompted, select Trust to trust the ISU wireless certificate.

You are now reconnected to the ISUNet wireless network.

Android Devices

1. Go to Settings > Wifi.
2. Select the ISUNet network.
3. Select Forget.
4. The network is now forgotten. To reconnect to the network, select ISUNet from the list of available networks.
5. Enter your ULID in the field labeled Identity.
6. Enter your password in the field labeled Password (you may need to scroll down to see this field).
7. Select Connect. You will see a message stating Connecting while the device attempts to connect to the network.

You are now reconnected to the ISUNet wireless network.

Windows Laptops/Desktops

1. Press the Windows key+i to open the Settings app.
2. Click Network & Internet.
3. Click Wi-Fi in the left panel.
4. Click the link Manage Wi-Fi Settings.
5. In the window which opens, scroll to the section entitled, Manage known networks.
6. Under Manage known networks, click on the network you wish to forget, and click Forget.

The Wireless Network's profile and connection details are now deleted.

MacOS Desktops and Laptops

1. Click on the wireless icon on your menu bar
2. Click Open Network Preferences from the menu.
3. In the Network window, click on Advanced.
4. In the Advanced window, with the Wifi tab selected, click on ISUNet in the list of Preferred Networks and then click on the minus sign icon underneath the list (Figure 6).
   
   Figure 6:
   
5. ISUNet should no longer appear in your list of preferred networks. Click OK.
6. In the Network window, click Apply, then close out of System Preferences.
7. To reconnect, click on the wireless icon in the Menu Bar, and select ISUNet.
8. When prompted, enter your ULID and Password in the Username and Password fields provided, and then click Join.

You are now reconnected to the ISUNet wireless network.

Keychain for Mac OS X

When you change your ULID password, Mac OS X users may begin receiving errors stating There was a problem accessing your keychain. This occurs when your login (ULID) password doesn't match your Keychain password. To fix the issue, you will need to reset your Keychain password to match your new login (ULID) password. To do so:

1. Launch Finder, and select Applications > Utilities > Keychain Access.
2. On the Menu bar at the top of the screen, select the Keychain Access menu and select Edit > Change Password for Keychain login.
3. Enter your current Keychain password in the field provided. Then enter the new password in the field labeled New Password. Re-enter the new password in the field labeled Verify and click OK.
4. You may now close out of Keychain Access, and you should no longer experience the password prompts.

Web Applications

Applications accessed via the web, including the Office 365 portal, SharePoint, iPeople, Campus Solutions, Cisco Jabber etc., will automatically prompt you to enter a password the first time you attempt to access them after having reset your ULID password.

• How to Get Help

  • Technical assistance is available through the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or by Live Chat at Help.IllinoisState.edu.