Before You Begin

Your ULID password is used to access most online services and systems at Illinois State University. Follow the article Guidance for Setting Strong Passwords for help with creating passwords. 

The instructions below describe how to change your password (if you know what your current password is). If you have forgotten your password, please refer to the article What If I Forget My ULID Password.

Note: Following a password change, the password to access ISU-owned Windows laptop and desktop devices will only update if the device is connected to the ISU network or to ISU VPN when connected to a non-ISU network. If a password is changed and your ISU-owned Windows computer is not connected to either the ISU network or the ISU VPN service, you will need to continue to use your old password to log in to your computer until you are able to connect the computer to the ISU network to facilitate the password update.

Change Your Password

To change your ULID password, do the following:

1. Navigate to the Account Management Portal.
2. Enter your ULID and Password and click Log In.
3. On the Account Management Dashboard page, click Change Password under Password.
4. On the Change My Password screen, enter your new password twice, then click Set Password. Password requirements are displayed on this page.
5. A message will appear stating the password was successfully changed. 

• You may click the eye button under each password field to see the characters you have entered.
  
  

You will need to manually update your new password for each campus service after a password reset. For more information, please refer to the article: Where to Update My Password After a Password Change.

Change Your Administrative Password

Some ISU staff may have an administrative ULID account to perform their job duties. The process to reset this password is the same as resetting your normal ULID account, except that you will log in to the Account Management portal using your Admin ULID and password. If you have forgotten your admin password, please refer to the article What If I Forget My ULID Password.

1. Navigate to the Account Management Portal.
2. Enter your ULID_admin and Password and click Log In.
3. On the Account Management Dashboard page, click on Change Password underneath Password (Figure 1)
4. On the Change My Password screen, enter your new password twice, then click Set Password. Password requirements are displayed on this page.
5. A message will appear stating the password was successfully changed.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat