If you forget your password, you have two options to reset it and regain access to your account.

If you know your current password and would simply like to change it, please refer to: Changing your ULID Password

Account Recovery

If you forget your password or have trouble logging in to ULID Account Management to change it, you can attempt to recover your account. This process requires you to provide a 6-digit verification code that is sent to your non-ISU email address.

To recover your ULID account, do the following:

1. Navigate to the Account Management Portal.
2. Click Reset My Password.
3. On the Reset My Password page, enter your ULID and Birth date. Click Continue.
   1. If you are a staff member attempting to recover your admin account, enter your admin ULID and Birth date.
4. The system will send you an email to your Recovery Email with a verification code. Locate the email and type in the 6-digit code in the field underneath "Please enter the 6-digit number sent to your email to continue"
5. Create a new password and make sure to follow the requirements.
   • The password requirements are listed at the bottom of the page.
   • You can click the eye icon next to each password field to see the characters you have entered.  

Administrative Password Reset

You can have your password reset administratively by bringing a government-issued ID (e.g., Driver's License, State ID, Passport) to the Technology Support Center in Julian Hall 115 or to the TechZone Service Center on the first floor of the Bone Student Center.

Your password will be reset to a temporary password, which you must immediately change to a personalized one. The Technology Support Center, or the TechZone Service Center, can assist you with this before you leave that location. If you are unable to visit either of the two offices in person, you may contact the Technology Support Center for instructions on how to submit your identification remotely.

You will also need to manually update your new password for each campus service after a password reset. For more information regarding this, please refer to:

• Where to Update My Password After a Password Change
  
  

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Get IT Help Form
• Live Chat: IT Help Live Chat