Zoom is a video conferencing tool used at Illinois State University. To access zoom, navigate to https://illinoisstate.zoom.us/. On this page, you can join a session, host a session, or sign in to manage your account. 

The Zoom accounts available to Illinois State University faculty, staff, and students are more secure than the free Zoom accounts available to the public. Information on Zoom privacy and security from Illinois State University’s Information Security Office can be found here. 

Who Can Access Zoom Pro? 

All current faculty, staff, and students are licensed for Zoom Pro. Zoom Pro allows you to host a session with no time limit and have up to 300 participants in the session. Faculty, staff, and students in their grace period will maintain access through their grace period. 

How to Activate Your Zoom License 

Faculty, staff, and students will need to activate their Zoom license prior to being able to use all features of Zoom including its integration with Canvas. To activate your Zoom account, use the following steps: 

1. Go to IllinoisState.Zoom.US. 
2. Click the Sign In button and enter your ULID and password. 

Once you are directed to your Zoom profile page, your account has been activated and you can close the window. 

How to Use Zoom 

To learn more about how to use Zoom and the different features in the tool, refer to the following articles: 

Basic Meeting Settings 

• Scheduling a Meeting in Zoom 
• Joining a Zoom Meeting 
• Recording a Zoom Meeting 
• Hosting a Zoom Meeting 
• Using Zoom on Mobile Devices 
• How to Update Zoom 
  

Advanced Meeting Settings 

• Requiring Authentication for Your Zoom Meeting 
• Joining an Authenticated Zoom Meeting from a Computer 
• Joining an Authenticated Zoom Meeting from a Mobile Device 
• How to Allow Non-ISU Participants in a Zoom Meeting 
  

Best Practices for Managing and Protecting a Zoom Meeting 

• Best Practices for Managing and Protecting a Zoom Meeting 
• Recommended Settings for Secure Zoom Meetings 
  

Teaching with Zoom 

For more information on Teaching with Zoom, visit CTLT’s Teaching with Zoom web page here. 

Additional Resources 

The following webpage resources are available to assist with educating through Zoom: 

• Comprehensive Guide for Educating Through Zoom 
• Tips and Tricks for Teachers Educating on Zoom 
• Tips and Tricks for Students Participating in Online Learning 
• CTLT - Teaching with Zoom 

The following links will open a video that demonstrates how to use a certain feature in Zoom: 

• Showing a Video in Zoom
• Pinning Participants in Zoom
• How to Record a Zoom Meeting and Save it to Your Computer
• Troubleshooting: Participants Cannot Hear You in Zoom
• How to Join a Zoom Meeting at Illinois State University
• Downloading Zoom Client at Illinois State University

Common Problems with Zoom 

• Troubleshooting Common Problems with Zoom 
  

Having Audio Issues? 

If you are having audio issues on your computer, please refer to the following knowledge article on how to configure your audio settings on your Windows or Mac machine: 

• Changing Sound Settings on a Mac
• Changing Sound Settings on a Windows Computer 

If you are having audio issues in Zoom itself, but your audio device is working fine, please read the following Zoom article on configuring and testing your audio devices in a Zoom meeting: 

• Testing the Zoom Application 
  

How to Get Help

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help
• For instructional support, please contact the Center for Teaching, Learning, and Technology at CTLT@ilstu.edu or (309) 438-2542. 
• For assistance using Zoom in classroom spaces, contact Learning Spaces & Audio Visual Technologies at (309) 438-7412.