Changing Sound Settings on a Windows Computer

Last modified 2/11/2022

Sometimes you may find yourself unable to hear out of your speakers when you are playing audio. Read below on how to change your speaker settings to ensure that your audio is working correctly.

Change Sound Settings in Windows

  1. Ensure that your device is plugged in properly and switched on.
  2. On your desktop, navigate your to the bottom right corner of your screen. Next to the time/date, you should see a speaker symbol Speaker icon for sound settingsfor your sound settings. Right-click on the speaker icon and choose Open Sound Settings.
  3. Under Choose your output device, make sure the device you are using for sound is selected (Figure 1).

    Figure 1:
    Sound Settings Window
  4. Once you have selected it, the audio device should switch to whatever you selected. To test the sound, move the volume adjuster to the left or right (See Figure 1 above), or simply click it and it will make an audio cue. If you hear an audio cue, your device is working properly, and you can close out the settings window. If you do not hear an audio cue, ensure the device is on and not muted. If you still do not hear anything, continue with the following instructions.
  5. If you have selected the correct audio device and you still do not hear sounds coming from your device despite it being turned on, ensure that you have your audio drivers up to date. To do this, click in the Search Field next to the Windows icon (Start Menu) Windows Start Menu Icon in the lower left-hand corner of your screen, and type in 'Device Manager'. Click Audio Inputs and Outputs and hover your mouse over the audio device that is having issues; Right click it and click Update Driver. After that, click Search automatically for updated driver software and follow the prompts.
  6. Updating drivers should resolve the issue. Restart your machine to ensure the changes are applied.


If you are using an ISU work issued device, Admin Credentials may be required to use Device Manager. In this case, your request will need to be forwarded to your Direct Support Team to Update Drivers using Device Manager.

Using Zoom?

If you are using Zoom and are experiencing audio issues, please refer to the Zoom article below on how to configure and test your audio settings in a Zoom meeting.

Using Jabber?

If you are using Jabber and are experiencing audio issues, please refer to the Jabber article below on how to configure and test your audio settings in a Jabber call.

Needing Assistance?

For Technical Assistance, you can Submit a Help Ticket, or contact the Technology Support Center at (309) 438-4357 or by email at

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