To receive a refund for a print job with an error (such as didn’t print, printed blank pages, or printed illegibly) from a Pharos/uPrint System, follow the steps below:

1. Navigate to the Get IT Help page.
   
   
2. Click the Submit Detailed Request link on the right side of the screen.
   
   
3. Log in using Central Login, if prompted. 
   
   
4. Scroll down to the "Categories" section. Select the Hardware button. 
   
   
   
5. This will open the "Hardware" page. Scroll down to the "Support resources" section.
   
   Select the Request a uPrint Refund button. 
   
   
6. This will open the "Request a uPrint Refund" page. 
   
   
   Enter the building location and room number where the uPrint station is located in the "Please enter the building location and room" field. (Optional: Use the "down arrow" next to the field to scroll through a list of locations.)
   
   Enter the date and time the issue occurred in the "At what date and time did you have an issue?" field. This is needed to verify your uPrint refund. (Optional: Select the calendar icon in this field to select the date.)
   
   Enter the cost of the print job in the "What was the cost of the job?" field.
   
   Describe what happened with the print job in the "Please describe what happened with your print job" field. Examples: Printer was out of paper or ink, paper got stuck, etc.
   
   Select the Submit button on the right side of the screen.
   
   
   

Similar Articles

• uPrint Mobile Printing on Campus
• Releasing a Print Job at a uPrint Station
• Submitting a Print Job via the uPrint Web Portal
• Bringing Your Own Printer to Campus
• Reporting a Problem with a Print Workstation in a Computer Lab that uses Pharos/uPrint
• Requesting Paper and Toner for a Computer Lab that uses Pharos/uPrint
• Student Print Allowance
• Submitting a Print Job via Email
• Submitting a Print Job via Pharos Mobile App
• Submitting a Print Job via the uPrint Web Portal
• Where to pick up and pay for your uPrint print job

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help