Technology

Reporting a Problem with a Print Workstation in a Computer Lab that uses Pharos/uPrint

Last modified 2/15/2022

Administrative Technologies (AT) supports all printers and print workstations that use the Pharos/uPrint system.

Before You Begin

Many computer labs on campus use the Pharos/uPrint system to manage paid printing. If you are a manager or employee for one of those computer labs, you can report problems with the printer or print workstation by contacting the Technology Support Center.

Technical Solutions (Formerly Administrative Technologies) supports all printers and print workstations that use the Pharos/uPrint system. The information in this article only pertains to computer labs that use the Pharos/uPrint system. 

Note

Departmental Printers are supported by their direct support teams. You may also contact the Technology Support Center to report problems with departmental printers, who will then reach out to your direct support team for you.


Basic Troubleshooting

Before reporting the problem, try the following:

  • Reboot the printer (i.e., turn it off for 30 seconds, and turn it back on)
  • Reboot the print workstation (i.e., shut it down for 30 seconds, and turn it back on)

If you are still having problems with the printer or print workstation, you can report the problem to the Technology Support Center.

Report a Problem with a Printer or Print Workstation

To report a problem with a printer or print workstation in a computer lab on campus, first verify that printing in the computer lab is handled by the Pharos/uPrint system. Then contact the Support Center by filling out a Support Ticket or calling them at 309-438-4357 or by email: supportcenter@ilstu.edu.

Be sure to provide the following information:

  • Your name and ULID.
  • Phone number where you can be reached.
  • Computer lab location (building and room).
  • Indicate that the computer lab uses the Pharos/uPrint system.
  • A description of the problem.
  • The make and model of the printer and an ISU tag number (if present).

The Technology Support Center will create an Incident ticket for this problem and will send it to the Pharos/uPrint administrators. A staff member will be sent to your computer lab location to troubleshoot and resolve the problem.

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Administrative Technologies (AT) supports all printers and print workstations that use the Pharos/uPrint system.