At some point you may need to forget the network you are connected to. This typically happens following a ULID password change when you can no longer auto-connect to ISUNet or Eduroam due to the outdated credentials stored.

To forget the network on most iPhones, use the following steps:

1. Press the Settings button on your iPhone.
2. Press the WiFi symbol (the network you are currently connected to will show to the right of the symbol.
   
   
3. Press the circle with the letter "i" inside.
   
    
   
   
4. Press the phrase, Forget this Network.
   
   
5. Confirm your choice by pressing Forget once more.
   
   

To forget the network on other devices, see:

• Forgetting Wireless Networks on a Mac
• Forgetting Wireless Networks in Microsoft Windows
• Forgetting Networks on Android Devices
  
  

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help

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