Technology

Accessing Saved Voice Mail Messages

Last modified 2/15/2022

Access the campus voice mail system to playback messages you have saved.

Access Saved Voice Mail Messages

You can access your voice mail directly from your campus phone or from another phone either on or off campus.

This article describes how to listen to new saved voice mail messages. A saved voice mail message is one that you previously received and chose to save (rather than deleting or leaving marked as new).

To access your saved voice mail messages, do the following:

  1. Do one of the following:
    1a. From your campus phone, press the Messages button, or dial 8-3000.
    1b. From another campus phone, dial 8-3000.
    1c. From a mobile phone, or an off-campus landline phone, dial 309-438-3000.
  2. If you are accessing your voice mail from a phone other than your campus phone, do the following:
    2a. After connecting to the campus phone system, press the Star (Asterisk *) key.
    2b. You will be prompted to enter your ID, which is your five-digit phone number (e.g., 8-1234), followed by the Pound key (#).
    2c. For help with your Voice Mail PIN, see: Voice Mail Pin.
  3. Enter your PIN followed by the Pound Key (#).
  4. Your new messages begin playing immediately.
    4a. Listen to your new messages, or wait until message playback begins and then press the Star (Asterisk *) key to go to the Main Menu. 
    4b. If you press the Star (Asterisk *) key too soon, you will be sent to an operator instead of being taken to the main menu and will need to hang up and try again.
  5. From the main menu, press 3 to review old messages.
  6. Press 1 to listen to saved messages.
    6a. Your saved messages begin playing immediately.
  7. You can use Message Playback commands to interact with a message while it is playing.
    7a. For information on Playback Commands, see: Voice Mail Message Playback Commands.
  8. After listening to your message(s), you can save the message by pressing 2, or delete the message by pressing 3. You have other options as well, which are described below:
  • Repeat: Press 1 to replay the entire message.
  • Save: Press 2 to save the message.
  • Delete: Press 3 to delete the message.
  • Forward: Press 5 to forward the message to another campus phone.
  • Mark as New: Press 6 to mark the message as new.
  • Skip Back: Press 7 to skip back in a the message.
  • Message Properties: Press 9 to hear message properties.
  • Cancel Playing Messages: Press the Star (Asterisk *) key to cancel playing messages.
  • Help: Press 0 to hear message playback help.


Getting Help

For Technical Assistance, Submit a Help Ticket or contact the Technology Support Center at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

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