Technology

Request Voice Mail Notifications via Email

Last modified 10/15/2026

You can receive copies of voicemail messages from your university Cisco desk phone in your ISU email account as audio file attachments.

To request this feature, follow these steps:

  1. Go to the Get IT Help site.
  2. Select General Request.
  3. Enter the phone number associated with the voicemail notifications.
  4. Enter the email address where you want to receive voicemail notifications.
  5. In the Select Assignment group that will receive request field, select Unified Communications.
  6. Complete any additional required fields. Provide any other information that is necessary to process the request.
  7. Review the information and submit the request.

How Voicemail Email Notifications Work


When this feature is enabled, faculty and staff receive an email notification in their Microsoft 365 email account each time someone leaves a voicemail message on their University Cisco desk phone.

The notification email has the following details:

  • Sender: Unity Connection
  • Email Address: mail_box_xxxxx@ilstu.edu, where xxxxx represents the five-digit campus phone number.
  • Attachment: VoiceMessage.wav

To list to the voicemail message, double click the VoiceMessage.wav attachment.

Important information about Voicemail Messages


The audio attachment is linked ot the voicemail server. Actions that you take on the email can affect the voicemail message on your desk phone.

  • Marking the email as read: When you mark the email as read, the new voicemail notification on your desk phone clears.
  • Deleting the email: When you delete the email that contains the voicemail attachment, the voicemail message is also deleted from your desk phone.
  • Recovering a deleted voicemail: If you need to recover a deleted voicemail message, move the email from the Deleted Items folder to your Inbox in Outlook before the email is permanently deleted.
  • Saving the audio file: You can download the audio attachment and save it to your computer or another location.
  • Managing the email: You can forward the email, move it to an Outlook sub folder, or create an Outlook rule to manage these emails.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

See Also:

Feedback

To suggest an update to this article, ISU students, faculty, and staff should submit an Update Knowledge/Help Article request and all others should use the Get IT Help form.

Explore Tech Topics