Technology
Voice Mail on Campus
Last modified 8/27/2024
Voice mail service is available through the telephone system at Illinois State University. All office phones come with voice mail service by default. You can access your voice mail from your office phone or from another phone. Voice mail is accessible from both on and off campus.
Voice Mail Basics
When you get a campus phone, it comes with voice mail service.
- When you get a new phone, you should go through voice mail setup.
- To access your voice mail from your campus phone, press the Messages button or dial 8-3000.
Voice Mail Setup
To set up your voice mail for the first time, press the Messages button on your phone or dial 8-3000. Then follow the audible instructions. During voice mail setup, you will do the following:
- Change your PIN
- Record your name
- Record a standard greeting
After you have completed the initial setup, you can also record an alternate greeting if you wish.
Important
Your callers can leave voice mail messages for you even if you have not yet gone through voice mail setup. Instead of hearing your recorded name or greeting, your callers will hear, “Sorry, Mailbox is not available. Record a message at the tone. When you are done, hang up or press pound for more options…”
How to Get Help
Technical assistance is available through the Illinois State University Technology Support Center at:
- Phone: (309) 438-4357
- Email: SupportCenter@IllinoisState.edu
- Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
- Live Chat: Help.IllinoisState.edu/get-it-help
More Information
For more information about the campus voice mail system, refer to the following:
- How to set up your voice mail
- Voice Mail PIN
- How to access new voice mail messages
- Accessing Saved voice mail messages
- Access, Recover, and Permanently Erase Deleted Voice Mail Messages
- Setting your Alternate Voice Mail Greeting
- Edit your Standard Greeting
- Voicemail Pin Reset
- Cisco Unified Communications Self-Care Portal
- Forward Incoming Calls to Voice Mail