If you are having problems accessing content through Java, clearing your Java cache may resolve the problem.

To clear your Java cache in Windows, do the following:

1. Windows 10: In the Windows search bar located in the lower left-hand corner of your Desktop, type control panel. Then click Control Panel.
2. Locate the “Java” icon and click it.
3. With the General tab selected, click Settings Under Temporary Internet Files.
4. Click the Delete Files button.
5. In the Delete Files and Applications window that appears, make sure all boxes have check marks by them and click OK (Figure 1).
   
   Figure 1:
   
   
6. Click OK again on the Temporary Files Settings Window and the Java Control Panel to exit.
   
   

You have cleared your Java cache.

Getting Help

For Technical Assistance, Submit a Help Ticket, or contact the Technology Support Center at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu.

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