Technology

Installing Cherwell Desktop Client on a University-Owned Computer

Last modified 10/11/2024

IT Staff at Illinois State University may install the Cherwell desktop client onto their University-owned Windows laptop or desktop computer. At this time, Mac users will need to utilize the Cherwell web client  or use Azure Virtural Desktop. Please view How to use Azure Virtual Desktop for more information on that. 

Installing the Cherwell Desktop Client

  • Download the Cherwell Desktop Client from Software Center

You may download the Cherwell Desktop client from Software Center for Windows.

  • Download the Cherwell Desktop Client using the University Auto-Deployment Tool

You may download the Cherwell desktop client using the Cherwell Auto-Deployment tool at:

  • Submit a Help Ticket requesting the Cherwell Desktop Client

If you would like to install the Cherwell desktop client on a University-owned Windows computer for which you do not have administrative rights, you may submit a request to have it installed:

  1. Navigate to the Help portal at https://help.illinoisstate.edu/get-it-help, click Submit Detailed Request, and log in with your ULID and password.
  2. Click the Popular Requests tab →  Install or Update Software.
  3. Complete the form and click Save to submit the request.

A Service Request ticket will be generated and routed to your local tech support. If you would like an update or to see the status of your ticket, click on the Track Requests button on the right-hand side of https://help.illinoisstate.edu/get-it-help, where you can locate your Service Request, leave a note for the team working on your request, and review any updates.


How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

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