Students, faculty, staff, and annuitants who suspect their ULID account may be compromised should contact the Technology Support Center immediately for assistance in order to secure your account.

How Do I Know If My ULID Account Has Been Compromised?

There are a number of signs to look for that may be indicators that your ULID account has been compromised. Some examples are:

• There are a number of items in the Sent folder of my ISU email account that you don’t remember sending.
• All incoming mail to your ISU email account starts going directly to my Deleted Items folder.
• You received a large number of bounceback, or undeliverable email responses for email messages you don’t remember sending.
• You are unable to send email from your ISU email account.
• You are unable to send email to addresses outside of Illinois State University using your ISU email account.
• Your password has changed, and you don’t remember changing it.
• Any unexplained activity involving your account that you cannot explain.
  
  

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• • Phone: (309) 438-4357
  • Email: SupportCenter@IllinoisState.edu
  • Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
  • Live Chat: Help.IllinoisState.edu/get-it-help