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Manage the Cisco Phone Address Book using the Cisco Self-Care Portal

Last modified 11/18/2024

Your VoIP phone includes a personal address book.

To manage your VoIP phone’s personal address book, you must log in to the Cisco Unified Communications Self Care Portal. You can also search your personal address book through that website.

After you have added entries to your personal address book through the website, you can search and dial numbers from your personal address book directly on your VoIP phone.

Add a Personal Address Book Entry

To add a personal address book entry to your VoIP phone, do the following:

  1. Log in to https://voip.ilstu.edu/ucmuser/ via Central Login.
    • For more information about Central Login at ISU, please refer to: Central Login
    • If you receive a message about an Untrusted Certificate, click to proceed to the site anyway.
    • If you are off campus, you are required to first connect through VPN before you can access the Cisco Unified Communications Self Care Portal through the above link. For more information on VPN review the following article: Overview of VPN.
  2. Under the Phones tab, click My Phones and select your phone from the options on the right.
  3. Click Phone Settings.
  4. Click Phone Contacts.
  5. Click Create New Contact.
  6. Enter a Name in the Display Name field.
  7. You may optionally enter a first name, last name, and email for your contact, if you choose.
  8. Enter at least one phone number in the Work, Home, or Mobile fields under the Contact Methods heading.
  9. Click Save.

The entry has been added to your personal address book and can now be accessed through both the Cisco Unified Communications Self Care Portal and your VoIP phone.

Delete a Personal Address Book Entry

To delete a personal address book entry from your VoIP phone, do the following:

  1. Log in to https://voip.ilstu.edu/ucmuser/ via Central Login.
    • For more information about Central Login at ISU, please refer to: Central Login
    • If you receive a message about an Untrusted Certificate, click to proceed to the site anyway.
    • If you are off campus, you are required to first connect through VPN before you can access the Cisco Unified Communications Self Care Portal through the above link. For more information on VPN review the following article: Overview of VPN.
  2. Under the My Phones tab, select your phone from the options on the right.
  3. Click Phone Settings.
  4. Click Phone Contacts.
  5. Click the X next to the contact you would like to delete.
  6. When asked, “Are you sure you want to delete the contact?”, click Yes.

The entry has been deleted from your personal address book on your VoIP phone.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:


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