Your device's MAC address will need to be obtained from the device you wish to register on the ISU wired or wireless network.

Before You Begin

In order to connect your computer, game console, or smart TV to ISU's network, the device must be registered by its unique MAC address in the ResNet Device Registration portal (http://wireless.ilinoisstate.edu). MAC addresses follow the format, XX:XX:XX:XX:XX:XX, but will sometimes display as XX-XX-XX-XX-XX-XX or XXXXXXXXXXXX. However your MAC address is displayed, it will need to be entered in the exact same way, or it will fail to register. 

Instructions for finding the wireless MAC address for some commonly used streaming and entertainment devices are shown below. For devices not listed, we recommend you contact the manufacturer or visit the manufacturer's website for assistance. 

How to Find the MAC Address for Common Devices

Amazon Echo

1. Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account.
2. Connect to the network transmitted by the Echo device.
3. The wireless MAC address for the Echo will be listed at the bottom of the Echo setup screen in the Alexa app.

More information on connecting the Echo to WiFi can be found here.

Amazon Fire TV

1. Plug the Amazon Fire TV stick into your TV.
2. If this is the first time using this device, the wireless MAC address will be shown on the far-right side of the available networks list.
3. If this device has been used in the past, navigate to Settings →  My Fire TV →  About →  Network and the Wired and Wireless MAC address will be displayed.

Apple TV

1. From the Main Menu, choose Settings, and then click About or Network.
2. Look for the MAC address next to Wi-Fi Address for the wireless connection.
3. Alternatively, you may find the MAC address printed on the UPC label on the Apple TV box.

Apple TV Wireless MAC Address:

1. Plug in your Apple TV and follow the set up until you reach the step to connect to a network.
2. Select ISUNet-StartHere and attempt to connect. This will fail, which is normal.
3. The wireless MAC address will display on the screen.

Apple TV Wired MAC Address:

4K or 4th Generation:

1. Connect the Apple TV to an Ethernet port.
2. Select Settings →  Network and record the Mac address listed. 

2nd or 3rd Generation:

1. Connect the Apple TV to an Ethernet port.
2. Select Settings →  General →  Network and record the Mac address listed.

Apple MacOS

To find your MAC address in macOS, please do the following:

1. Click on System Preferences in your Dock.
2. In the System Preferences window, select Network.
3. In the left side of the Network window, where your connection types are displayed, make sure "Ethernet" is selected. Then click on the button labeled Advanced in the lower right of the Network window.
4. In the Ethernet window, click on the Hardware tab.
5. The MAC address is displayed underneath the tabs, near the top of window.

Chromecast

1. Open the Google Home App on your Android or iOS device.
2. Connect to your Chromecast using Bluetooth.
3. Go through the Select Country step, and the Name Device step.
4. At "Choose your WIFI network" at the top right, tap the three dots.
5. Tap on Show Mac Address to display your MAC address.

Google Home

1. Plug in your Google Home.
2. Download and open the Google Home app on your phone or tablet.
3. Select your Google Home from the list of nearby devices and press Set Up.
4. Accept the prompt to allow your phone to connect to the Google Home.
5. Enter the location of your Google Home and press Continue.
6. The wireless MAC address will be listed at the bottom right corner of the screen.

Google Home Mini

1. Plug in your Google Home Mini.
2. Download and open the Google Home app on your phone or tablet.
3. Select your Google Home from the list of nearby devices and press Set up.
4. When the set up asks what WiFi name to connect to, press the 3 dots in the upper right-hand corner
5. This will display the Mac Address.

Microsoft Windows

To find your MAC address in Windows, please do the following:

1. Depending on the version of Windows you are using:
   1a. For Windows 8: From the Start Menu, click on the Magnifying Glass icon at the upper-right and type CMD in the Search field. 
   1b. For Windows 10: Press the Windows Key and R key at the same time. In the Run Window, type CMD.
2. When the Command Prompt window opens, type ipconfig/all and press the Enter key.
3. When the output displays, look for the section with the phrase "Local Area Connection" in the heading.
4. In the Local Area Connection section, find the row labeled "Physical Address"; which is your device's MAC address.

Microsoft Xbox One

To find your MAC address for an Xbox One, please do the following:

If you are setting up your Xbox One for the first time:

1. Complete the initial setup until you reach the network connection step.
2. Attempt to connect to ISUNet-StartHere. This connection will fail, which is normal.
3. Select Fix it and wait for the troubleshooter to fail.
4. Both Wired and Wireless MAC addresses will be displayed.

If you have previously setup your Xbox One:

1. From the Xbox One home screen, select Settings →  Network →  Advanced settings.
2. On the Change settings screen, both your Wired MAC and Wireless MAC are displayed at the bottom of the right column.

Microsoft Xbox Series X/S

To find your MAC address for an Xbox Series X/S, please do the following:

1. Press the Xbox button on your controller to open the guide
2. Select Profile & system > Settings > General > Network settings
3.  Select Advanced settings
4. Your MAC address is now displayed, write it down so you can use it to register your device. 

Nintendo 3DS

1. From the main menu, select System Settings →  Internet Settings →  Other Information.
2. Select Confirm MAC Address and your MAC address will be displayed.

Nintendo Wii and Wii U

Nintendo game consoles do not come with built-in Ethernet adapters like the Microsoft Xbox and Sony PlayStation consoles, so you must connect them to the wired ResNet network via a USB Ethernet adapter.
You must then determine the MAC address of the USB Ethernet adapter in order to register your Nintendo Wii or Wii U.

You can choose between the official Nintendo Wii USB LAN adapter or one made by a third-party manufacturer. If you purchase an official Nintendo LAN adapter, may automatically connect to ResNet when you plug it in. We recommend trying to connect your official Nintendo LAN adapter on your own to see if you can get a working connection. Be sure to switch your connection type to Wired under the Connection Settings menu. If you are unable to get a working network connection, or if you are using a 3^rd party Ethernet adapter, you must determine the MAC address of the USB LAN adapter so you can register it in the Device Registration portal.

Nintendo Wii

1. Select Wii button at the bottom of the main menu.
2. Select Wii Settings →  Internet →  Console Information.

3. Locate the Adapter (wired) MAC Address near the top of the screen.

   Attention!

   If you are using a 3rd party Ethernet Adapter, the MAC address may display as all zeros. If this occurs, follow the directions below in the section labeled "My MAC Address is 00:00:00:00:00:00".

Nintendo Wii U

1. From the Wii U Home menu, select System Settings →  Internet.
2. Select View MAC Address.

3. Your MAC Address will now display on the screen. 

   Attention!

   If you are using a 3rd party Ethernet Adapter, the MAC address may display as all zeros. If this occurs, follow the directions below in the section labeled "My MAC Address is 00:00:00:00:00:00".

My USB LAN Adapter MAC Address is 00:00:00:00:00

If the MAC address for your USB LAN adapter is displayed as 00:00:00:00:00, you will need to take additional steps to determine the MAC address. A MAC address of all zeros is invalid and cannot be used on the wired ResNet network. This problem is most commonly associated with third-party USB LAN adapters. Two alternative methods for obtaining the MAC address for a USB LAN adapter are described below:

Finding the USB LAN Adapter MAC Address Using Windows

To find the MAC address of your USB LAN adapter using Windows, do the following:

1. Plug your USB LAN adapter into a USB port on your Windows PC.
2. Wait for any drivers to install (they should be called Generic USB Ethernet Adapter).
3. After installation, press the Windows key and the R keys at the same time. In the Run window, type CMD.
4. In the Command Prompt window, type ipconfig /all and press Enter.
5. Scroll up until you find USB Ethernet Adapter.
6. Write down the alphanumeric Physical Address that follows this format: XX-XX-XX-XX-XX.

Alternative Method

Connect your Nintendo Wii, or Wii U, and USB LAN adapter to a non-ResNet Ethernet port. You will also need to connect the Wii to a TV. By plugging the Nintendo Wii and USB LAN adapter into an Ethernet port that does not use ResNet, you can then go into Wii settings to determine the actual MAC address (as described in the section "Find Your MAC Address for Nintendo Wii and Wii U" above). You may be able to request a Residential Computer Consultant (RCC) to assist with this.

Nintendo Switch

1. From the Switch's Home menu, select System Settings →  Internet.
2. Your MAC address will appear under System MAC Address.

Roku

1. From the home menu, select Settings →  System →  About.
2. Your MAC address will be displayed as Wireless MAC Address.

Roku Stick

Using your Roku remote, access the Secret Menu:

1. Press Home 5 times.
2. Press Fast Forward 3 times.
3. Press Rewind 2 times.
4. Your MAC address will be displayed as Wireless MAC Address.  

Sony PlayStation 4 

1. Once the PlayStation 4 operating system has loaded, select Settings →  System →  System Information.
2. The MAC Address (LAN Cable) is your wired/Ethernet MAC address.

Sony PlayStation 5

1. Power on the PS5 without a disc in the system
2. In the PS5 menu, arrow up and select Settings.
3. Scroll down to Network
4. Scroll down to  View Connection Status
5. The Mac Addresses will be listed here, write them down so you can register your device.

Sony PlayStation Vita

1. From the Vita Home screen, select Settings →  Start →  System.
2. Your MAC address will be displayed here on the System Information screen.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help