Cisco Unified Communications (UC) is a framework that utilizes voice over IP (VoIP) technology and has been implemented at Illinois State to help you stay connected with the university community.

Cisco Unified Communications Features

Log in to the Cisco Unified Communications Self Care Portal to customize and make changes to your VoIP phone settings, personal address book, speed dials, and other UC features. Some features of unified communications include:

• Mobile Reach
• Instant Messaging
• Personal Address Book
• Directory Search
• Speed Dials & Fast Dials

Cisco Unified Communications Self Care Portal

To access the self care portal, login to the following website with your ULID and password, https://voip.ilstu.edu/ucmuser/.

• If you receive a message about an Untrusted Certificate, click to proceed to the site anyway.
• If you are off campus, you must first connect through VPN before you can access the Cisco Unified Communications Self Care
  Portal through the above link. For more information on VPN review the following article, VPN at Illinois State University.

More Information

For more information on Cisco Unified Communications, refer to the following:

• Answering your Cisco IP Phone with a Cell Phone
• Managing the Personal Address Book of your Cisco IP Phone through the Cisco Unified Communications Self Care Portal
• Cisco Jabber

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help