Technology
Using Call Forwarding on your Cisco VoIP Phone
Last modified 9/18/2023
You may use the call forwarding feature on your on-campus VoIP phone to forward calls to another phone.
Setting up call forwarding in the Unified Communications Self-Care Portal
- Go to the Unified Communications Self-Care Portal at https://voip.ilstu.edu/ucmuser/
- Login with your ULID and password
- Make sure you are on the Phones tab at the top
- Select Call Forwarding from the menu on the left
- Checkmark the “Forward all calls to:” box
- Select add a new number from the dropdown
- If you have done this before, select the phone number you wish to forward to and skip to number 8
- Type in the number you want your phone forwarded to
- Campus numbers need to be typed in the 5 digit form starting with 8 (i.e. 8XXXX)
- External numbers must be formatted with the 71 prefix followed by a 3 digit area code and a 7 digit number (i.e. 71309438XXXX)
- Select the Save button below Advanced calling rules
- You will get a notification that Call Forwarding Settings have been updated successfully
- You are now able to have your calls forwarded if needed.
Turning on call forwarding from your Desk Phone
To turn on call forwarding for your phone, do the following:
- Press the CFwdAll button.
- Enter either:
- The on-campus (5-digit) phone number to which you would like your calls forwarded.
- Then dial 7 + 1 + the off campus area code and phone number to which you would like your calls forwarded.
- After entering a phone number, your phone returns to the main screen. An icon of a phone with a flashing arrow appears in the upper-right corner of your display to indicate that call forwarding is turned on.
Turning off call forwarding
To turn off call forwarding for your phone, do the following:
- Press the CFwdAll button.
- Your phone will flash to the call forwarding screen and then return to the main screen. Call forwarding is now turned off.
How to Get Help
- Technical assistance is available through the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or by Live Chat at Help.IllinoisState.edu.