Technology

Transferring a Call on your VoIP Phone

Last modified 12/11/2023

You can transfer a call you received to a third party number on your Cisco VoIP phone.

To transfer a call to a third party phone number, do the following:

  1. While you are on a call, press the Transfer button; this places the call on hold. (Figure 1)
  2. Enter the third party's phone number.
    • As a courtesy, wait until the third party has answered so you can explain who you will be transferring and the nature of the call.
  3. Press the Transfer button again; this connects the caller to the other party, and disconnects you from the call. (Figure 2)

After transferring the call, hang up.

Figure 1:

Figure 2:

Getting Help

To report technical issues with your Cisco VoIP phone, Submit a Help Ticket or contact the Technology Support Center by phone at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu


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