You can transfer a call you received to a third party number on your Cisco VoIP phone.

To transfer a call to a third party phone number, do the following:

1. While you are on a call, press the Transfer button; this places the call on hold. (Figure 1)
2. Enter the third party's phone number.
   • As a courtesy, wait until the third party has answered so you can explain who you will be transferring and the nature of the call.
3. Press the Transfer button again; this connects the caller to the other party, and disconnects you from the call. (Figure 2)

After transferring the call, hang up.

Figure 1:

Figure 2:

Getting Help

To report technical issues with your Cisco VoIP phone, Submit a Help Ticket or contact the Technology Support Center by phone at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

Similar Articles

• Using Call Forwarding on your Cisco VoIP Phone
• Add and Remove Speed Dial Phone Numbers on your Cisco IP Phone
• Answering your Cisco IP Phone with a Cell Phone
• Enabling and Disabling Wideband Headset Use on your Cisco IP Phone
• Making International Phone Calls and Faxes
• Using the MeetMe Conference Call
• Making a Conference Call on your Cisco IP Phone
• Making and Accepting a Second Call on your Cisco IP Phone
• Making Calls from a Campus Telephone
• Making Calls Using Speed Dial on your Cisco IP Phone
• Redialing Phone Numbers on your Cisco IP Phone