Requesting Network Jack Activations

Last modified 3/28/2022

Faculty/staff who move office locations or need a new network jack installed, it will need to be activated to receive service. 


The form requires you to list the Fiscal Agent and Account Number. If you do not know this information, please consult your local IT team. 

To request a network jack activation, do the following:

  1. Go to Get IT Help and click Submit Detailed Requests from the right-side menu. 
  2. After logging into the Cherwell Service Management Portal, click the Phone and Networking tab from the top. 


    This tab is only available to faculty/staff of Illinois State University. If you do not see this, contact the Technology Support Center.

  3. Click Add or Change Standard Network Service
  4. Enter preferred phone number and select Activate a new standard connection under the Would you like to question. 
  5. Complete all required fields and click Save to submit the form.

Your request will be tracked via the incident number provided at the top. You may log into the Cherwell Service Management Portal from the Get IT Help page to track your request status at any time. 

Getting Help

For Technical Assistance, contact the Technology Support Center by phone at (309) 438-4357 or by email at