Some Windows 10 systems may experience an error when attempting to update or install Cisco Secure Client if a previous version of the software was present on the device.

Known Causes & Symptoms:

The user upgraded to Windows 10 without first uninstalling Secure Client.

The Cisco Secure Client automatic update failed to complete or was interrupted.

Cisco Secure Client Reinstall/Upgrade will not complete and will post an error to the event log:

• There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor

Resolution:

These solutions have not been tested and should not be recommended for personal devices.
 
AnyConnect re-install on Windows 10 Hanging
 
Cisco AnyConnect Fails to Install or Upgrade in Windows 10 Anniversary Update

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help