Avoiding Compatibility Issues with Adobe Creative Cloud Files

Last modified 9/19/2023

The following article contains steps necessary to determine which version of Creative Cloud app was used to create your files in order to avoid compatibility issues in the Illinois State uLabs and departmental computer labs.  The article will also show the steps necessary to upgrade and downgrade your version of Creative Cloud apps.

What version should I use?

 If you want to be able to edit the work you create in Creative Cloud apps, both in the computer lab at ISU and on your own machine, it is important to use the same version of the software.

How to Check the Application Version

 Use the process below to check the version in the lab or on your own computer. The example shown below is for Photoshop, but all Adobe applications work the same way.


  1. Launch Adobe PhotoShop.
  2. MAC:
    1. Choose Photoshop CC.. from the PhotoShop CC menu next to the Apple Logo (Figure 1).
    2. Click About Photoshop CC... to see the version.

      Figure 1:
      About Photoshop CC menu select
    1. Choose Help About Photoshop CCAbout PhotoShop.
    2. The pop-up window will show the current version number near the upper left-hand corner, below the product name (Figure 2).
      Figure 2:
      About Photoshop CC on a Windows machine



Install Older Versions of Creative Cloud Apps

The Illinois State University uLabs and departmental labs may have an older version of apps than you do.  Review the steps below on how to install a compatible version.

  1. Click the Creative Cloud icon, located in the Apple Menu Bar (MacOS) or the Windows Task bar (Windows OS) to open the Adobe Creative Cloud Desktop App (Figure 3).

    Figure 3:
  2. Click the Apps option if it is not already open (Figure 4).

    Figure 4:
    Apps link in Creative Cloud
  3. Click the drop-down menu next to the application you wish to install (Figure 5).

    Figure 5:
  4. Choose Other Versions from the drop-down Menu (Figure 6).

    Figure 6:
    Other Versions button
  5. Click Install next to the application version that you need (Figure 7).

    Figure 7:
    Install link next to desired application




By default, when you install a new version of an application using the Creative Cloud app, previous versions of that application are uninstalled, leaving only the most recent version. To retain previous versions, deselect Remove Old Versions in the Advanced Options section of the updater interface. To see an example of this, view Figure 6 below.

Figure 6:
Removing older versions image

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