Use the following steps to request access to Cognos.

1. Select ServiceNow Request Portal.
2. This will open the ServiceNow web portal page.
3. Enter your ULID in the User ID field. 
4. Enter your password in the Password field.
5. Click the Log In button.
6. in the search the catalog bar, search for the Request or Change Access catalog item. Alternatively, if you do not see this tab, please directly email eda@ilstu.edu and indicate the package(s) needed and the corresponding business need(s).
7. Fill the Short Description field as "Cognos Training request - ULID" and fill out the red boxes:
   
   • Enter your preferred phone number in the Contact Number field.
   • Using the dropdown menu in the Do you wish to add, modify or remove access? field, select Add, Modify, or Remove.
   • Using the dropdown menu in the For which service? field, select Cognos.
   • In the Additional comments/Instructions field please select which Cognos Package you would like access to, packages are how the reports are grouped.
     
     • You can visit the Enterprise Data & Analytics website for a list of available reports.
8. For each package requested, please provide a "Business Need" along with the corresponding text. 
9. Once all information in this form have been completed, Select Submit.

A Request will be created for your access request and routed to Cognos administrators for processing.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help