Following the update to Central Login that occurred on 11/22/2024, some University members have reported receiving an error when attempting to log in to Illinois State University Microsoft 365 resources. This is most often due to a browser bookmark that is pointing to the old configuration.

The Error

The error received will state: "AADSTS50107: The requested federation realm object <URL> does not exist"

Workarounds

Replace the Old Microsoft 365 Bookmark in Your Browser

Follow the instructions below:

1. Delete your old bookmark.
2. Log in to Microsoft 365 at 365.illinoisstate.edu via Central Login.
   1. For more information about Central Login at ISU, please refer to: Central Login
3. Resave the bookmark using the URL shared in step 2 above.

Clear Cache in Your Browser

Clear cache in your browser and retry.

• Instructions may be found at: Clearing your Browser Cache and Cookies

If you continue to receive the error after following the above steps, please contact the ISU Technology Support Center for further assistance.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help