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This guide will help walk you through recovering a a device stuck on the FileVault login screen.

Recovery Methods

Jamf Pro

1. Login to Jamf Pro - https//jamf.illinoisstate.edu
2. Change to your Site in Jamf.
   
   
   
3. Under Computers in the left pane, select Search Inventory.
4. Search for the computer in question.
   
   
   
5. In the Inventory Tab, Under Encryption, select Show Key.
   
   
   
6. The Recovery Key will be displayed.