Eligibility

This service is available to departments, schools, units, centers, initiatives, and research projects within the College of Arts and Sciences (customer). At least one College of Arts & Sciences faculty or staff member must remain involved to continue using this service. This service is not provided to individual faculty, staff, or students.

Purpose

Custom website design or development is intended to convey information about the customer, facilitate interaction between the customer and their intended audience(s), to encourage a call-to-action, or any combination of these.

Service Description

CAS-IT offers this service to blend the needs and specific expertise of our customers while addressing applicable laws (FERPA, HIPAA, Illinois Information Technology Accessibility Act, Americans with Disabilities Act, etc.) and providing expertise in website design, development, and hosting best practices. We utilize accepted standards for developing websites including HTML 5, CSS, C#, XML, XSL, and JavaScript. Often, and as much as possible, we utilize a custom developed template to provide a consistent, low-error, and supportable website. Customers will have the ability to make simple content changes (text, images, links, etc.) and CAS-IT staff can help with this too.

Commissioning CAS-IT to custom develop a website is engaging us as a partner in the on-going life of the website. Customers should be prepared to meet in person to determine website goals and project details. Customers should also be actively engaged with CAS-IT throughout the design and development process. We utilize web-based tools to asynchronously communicate on progress.

Requirements and Availability

• The website must remain current, purposeful, and actively edited.
• Publishing course descriptions or meeting details in any way other than Course Finder is not permitted by the University Registrar.
• A Windows or Mac computer is necessary to edit website content.
• Editors must be designated as entire site editors; we are not able to allow editing of parts of a website.
• A VPN connection is required for off-campus access.
• An internet connection is required to edit website content.
• ULID based permissions for access (guest ULIDs are acceptable).
• All media files other than images or text documents (video, audio, etc.) must be hosted on other services like YouTube, Vimeo, Office 365 Video, Sound Cloud, etc.
• A single web page may only be edited by one person at a time.

This service is available all times except during specified systems maintenance windows. Details and a schedule about CAS-IT maintenance window is available on the CAS-IT website. It is highly recommended that all invested parties subscribe to emergency alerts at the ISU Tech Alerts website.

Service Continuity

CAS-IT has implemented reasonable redundancy and backup standards to best ensure that a system failure resulting in data loss is not likely to occur. We cannot guarantee a “zero downtime” environment, though. It is possible to recover accidentally deleted files, but it is not guaranteed, especially as time passes.

Decommission of Service

The customer may initiate decommission of service at any time, for any reason. If the customer experiences a loss/expiration of funding decommission of services will begin. Changes/degradation in technology availability or security, by CAS-IT discretion, may cause a need to decommission or transition the service.

In the event that decommission of service is necessary, CAS-IT will communicate with and offer any products of the service either in data, software, or hardware to the customer. The customer will assume all responsibility for archiving or storage of any products of service and notifying other users of the service. CAS-IT will be responsible for permanently deleting any files associated to the service.

Once decommissions are invoked, decommission must be completed within 30 days.

Customer Support

Self-help documentation is available on the CAS-IT website. All requests or issues must be reported through the help request tool provided on that site. Support for this service is available during normal business hours: generally Monday through Friday from 8:00 am to 4:30 pm, except for University holidays and other closures. This service does not qualify for emergency support outside of normal business hours.

Responsibilities

Customer 

• Create and maintain all content including, but not limited to, text, illustrations, images, and photographs.
• Immediately report any suspected security breaches, potential vulnerabilities, or found vulnerabilities.
• Immediately or proactively report any changes in personnel.
• Adhere to all pertinent laws or regulations including Illinois State University policies and procedures.
• Only use the provided service for the intended use as defined in the “purpose” section.
• Maintain a secure and safe environment.

CAS-IT

• Website design and development/the presentation of the content.
• Monitoring changes to standards for websites.
• Maintain best security practices.
• Configure and/or modify access permissions.
• Backing up server data with approved Illinois State University backup solution.
• Maintain a secure and safe environment.

3rd Party

The listed parties below are relied upon to deliver this service. Outrages and maintenance initiated by these parties may impact delivery of CAS-IT hosted services. CAS-IT will make the best efforts to coordinate with these parties.

• Illinois State University Administrative Technologies
  • Telecommunications and Networking; campus network backbone.
• Microsoft
  • Windows Server Operating System.

Fees

Reasonable and normal use of this service is free of charge. Large data requirements may require fees or cost sharing or cause denial of service.

Requesting Service

Contact the Director of CAS-IT Training and Advanced Projects to discuss. Please keep in mind that we often have a backlog of projects, and you should contact us as early as possible!