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Please use the ISU Help Center to quickly report issues with technology and make simple IT requests. IT knowledge articles (tutorials) can be found on the Technology page of the ISU Help Center. Detailed requests (e.g. onboarding, offboarding, computer setup or move) where IT staff need specific information to carry out the request can be submitted in the Cherwell (fka ITHelp) Self Service Portal. See status or request updates on issues or request submitted. The descriptions of Services intentionally align with categories in the Cherwell (fka ITHelp) Self Service Portal. A complete IT Service Catalog for all ISU IT support teams can be found on the Docs: Software and Service Catalog webpage.

Service Catalog

  • Accounts & Access

See CAS-IT Services On-boarding Procedure, Off-boarding Procedure, and Data Retention Policy for details.

CAS-IT offers numerous network file shares.

For the Student Hand-in folder and Instructor Public folder see information under Deprecated Services.

  • Device Support & Printing

CAS-IT has implemented standards for the computers we will support. See the Minimum Support Requirements section for details.

We update new computer purchase recommendations on our Buying Computers page as appropriate.

CAS-IT has made a list of commonly requested software available for install on supported Microsoft Windows-based computers via Software Center. These applications are pre-approved and tested for common functionality and integration with Illinois State systems. Faculty & staff may request software to be added to the list of available software. See our Software Center tutorial for details.

The CAS-IT Event / Conference Support Guide helps you welcome guests to campus. CAS-IT is not capable of providing event support staff but can help you during the planning process by providing consultation for your technology needs.

CAS-IT has begun installing Windows 11 and we have created an Introduction to Windows 11 tutorial to help ease the transition.

  • Office 365 & Web

CAS Faculty, department, or service unit website design and development.

CAS-IT can host applications.  Please consult the Director of CAS-IT before acquiring any applications.  


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