Technology

Updating your Third Party Email Address

Last modified 2/7/2022

Your third party email address is a non-ISU email account, such as a Yahoo or Gmail account, that IT Staff can use to help assist you in the event your ISU email account is experiencing problems.

To add or update your third party email address, do the following:

  1. Navigate to your Account Management Portal at account.Illinoisstate.edu
  2. Sign in using your ULID and Password and click Log In.
  3. Click Change next to Non-ISU Email Address.
  4. Enter your email address in the Non-ISU Email and Email Confirmation text boxes.
  5. Click Submit Request.
  6. You will be notified that a confirmation link will be sent to your 3rd party email address (Figure 1). You will want to navigate to your 3rd party email address using the same device and browser.

    Figure 1:
  7. Locate the confirmation email sent to your 3rd party email address, which will be sent from ISU Account Management (You may need to check Spam/Junk folders if it does not appear in your inbox). Open the email and click the link 'Click here to verify this email address and complete your change request.' (Figure 2).

    Figure 2:


  8. After clicking the link to verify your 3rd party email change, you will get the notice that your change was successful (See Figure 3).

    Figure 3:

Needing Assistance?

For Technical Assistance, you may Submit a Help Ticket or contact the Technology Support Center directly at (309) 438-4357 or by email at SupportCenter@IllinoisState.edu

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