Email and Microsoft 365 Access After Leaving Illinois State University
Last modified 2/7/2022
Illinois State University (ISU) email accounts are not permanent and will be disabled after leaving the university. A 12-month grace period of time is provided to those who graduate or leave from the university on good terms. This period of time allows the user to remove any items they wish to keep from the account and disassociate their ISU email from any services they may have signed up for with the account.
Remove any connection to your ISU email from other accounts before the 12-month grace period ends. These connections may include online services (e.g. Amazon Prime, Hulu, Spotify, Apple Music, etc.) and social media accounts.
Failure to disconnect your ISU account may result in the inability to recover or update account information. It is also recommended to copy or forward any email messages you wish to keep to a third-party email account (Gmail, Yahoo, etc.). Any files on Microsoft OneDrive should be moved to another storage device.
Students who have graduated from Illinois State University with an Undergraduate, or Graduate, degree will retain access to their Microsoft (Office) 365 email and installed applications for 12 months after their graduation date. Once the 12-month Grace Period has ended, the ULID account will be deactivated and the ability to access email will be removed. Additionally, any installed Microsoft 365 applications will require you to sign in to a licensed account or purchase a copy of the software.
Students who leave the university prior to graduation in good standing will be able to retain access to their email for 12 months after the date they leave. Once the 12-month grace period has ended, the ULID account will be deactivated and the ability to access email will be removed. Additionally, any installed Microsoft 365 applications will require you to sign in to a licensed account or purchase a copy of the software.
Students who are looking to access their email and are no longer in the 12-month grace period will need to contact the Technology Support Center to submit a request to regain temporary access to their email.
Emails are unable to be restored for accounts that have been deprovisioned for more than 30 days. After the 30 day period, emails are then purged from the account. The use of temporary access to ISU email accounts to fix account registrations with third party services is made accessible at the discretion of the Information Security Office and the Office of Identity and Access Management and can be requested after deprovisioning.
If access has been granted, you have up to 3 to 5 business days to remove desired messages before the access is turned off.
Employees retiring from Illinois State University will retain their email access for an indefinite amount of time. Retired employees will also be able to access the Microsoft 365 online applications.
Retired employees will be unable to install Office applications from the Microsoft (Office) 365 portal. Any previously installed Office programs may prompt you to purchase or activate the program. If you wish to purchase the Microsoft Office applications, please contact TechZone for discounted pricing.
Faculty/Staff who leave Illinois State University on good terms will receive a 12-month grace period to retain access to their email. After the 12-month grace period has ended, faculty/staff will be unable to regain access to their email. Additionally, any installed Microsoft 365 applications will require you to sign in to a licensed account or purchase a copy of the software.
Still Need Assistance?
For more information on your email access, please contact the Technology Support Center at 309-438-4357, or by email at SupportCenter@ilstu.edu.
- Activating your ULID Account
- Changing your Security Questions
- Changing your ULID Password
- Electronic Signature Enrollment
- Email and Microsoft 365 Access After Leaving Illinois State University
- Surviving Spouse ULID Creation Policy
- ULID Password Expiration
- Updating your Third Party Email Address
- What If I Forget My ULID Password
- What to do if you Suspect your ULID Account has been Compromised